"It feels like hard work trying to talk to it": Understanding Older Adults' Experiences of Encountering and Repairing Conversational Breakdowns with AI Systems
Fuente:
arXiv
Saved in:
| Main Authors: | Mathur, Niharika, Zubatiy, Tamara, Rozga, Agata, Mynatt, Elizabeth |
|---|---|
| Format: | Preprint |
| Published: |
2025
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems
by: Mathur, Niharika, et al.
Published: (2025)
by: Mathur, Niharika, et al.
Published: (2025)
Categorizing Sources of Information for Explanations in Conversational AI Systems for Older Adults Aging in Place
by: Mathur, Niharika, et al.
Published: (2024)
by: Mathur, Niharika, et al.
Published: (2024)
The Differential Effects of Agreeableness and Extraversion on Older Adults' Perceptions of Conversational AI Explanations in Assistive Settings
by: Mathur, Niharika, et al.
Published: (2026)
by: Mathur, Niharika, et al.
Published: (2026)
"Who wants to be nagged by AI?": Investigating the Effects of Agreeableness on Older Adults' Perception of LLM-Based Voice Assistants' Explanations
by: Mathur, Niharika, et al.
Published: (2026)
by: Mathur, Niharika, et al.
Published: (2026)
Explanations as Dialogues: Toward Human-Centered Conversational Explainable AI
by: Mathur, Niharika, et al.
Published: (2026)
by: Mathur, Niharika, et al.
Published: (2026)
Understanding Older Adults' Experiences of Support, Concerns, and Risks from Kinship-Role AI-Generated Influencers
by: Song, Tianqi, et al.
Published: (2026)
by: Song, Tianqi, et al.
Published: (2026)
Insights from Designing Context-Aware Meal Preparation Assistance for Older Adults with Mild Cognitive Impairment (MCI) and Their Care Partners
by: Chan, Szeyi, et al.
Published: (2025)
by: Chan, Szeyi, et al.
Published: (2025)
"Always Nice and Confident, Sometimes Wrong": Developer's Experiences Engaging Large Language Models (LLMs) Versus Human-Powered Q&A Platforms for Coding Support
by: Li, Jiachen, et al.
Published: (2023)
by: Li, Jiachen, et al.
Published: (2023)
Navigating the Paradox: Challenges and Strategies of University Students Managing Mental Health Medication in Real-World Practices
by: Li, Jiachen, et al.
Published: (2024)
by: Li, Jiachen, et al.
Published: (2024)
Designing with Tensions: Older Adults' Emotional Support-Seeking Under System-Level Constraints in Conversational AI
by: Shi, Mengqi, et al.
Published: (2026)
by: Shi, Mengqi, et al.
Published: (2026)
"It's like a rubber duck that talks back": Understanding Generative AI-Assisted Data Analysis Workflows through a Participatory Prompting Study
by: Drosos, Ian, et al.
Published: (2024)
by: Drosos, Ian, et al.
Published: (2024)
Understanding Physical Breakdowns in Virtual Reality
by: Tseng, Wen-Jie
Published: (2024)
by: Tseng, Wen-Jie
Published: (2024)
Conversational Successes and Breakdowns in Everyday Smart Glasses Use
by: Zhu, Xiuqi Tommy, et al.
Published: (2026)
by: Zhu, Xiuqi Tommy, et al.
Published: (2026)
Understanding and Co-designing Photo-based Reminiscence with Older Adults
by: Zhang, Zhongyue, et al.
Published: (2024)
by: Zhang, Zhongyue, et al.
Published: (2024)
"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner
by: Chan, Szeyi, et al.
Published: (2023)
by: Chan, Szeyi, et al.
Published: (2023)
Understanding Physical Therapy Challenges for Older Adults through Mixed Reality
by: Kandel, Jade, et al.
Published: (2025)
by: Kandel, Jade, et al.
Published: (2025)
"What If My Face Gets Scanned Without Consent": Understanding Older Adults' Experiences with Biometric Payment
by: Deng, Yue, et al.
Published: (2026)
by: Deng, Yue, et al.
Published: (2026)
AI Literacy Education for Older Adults: Motivations, Challenges and Preferences
by: KangJie, Eugene Tang, et al.
Published: (2025)
by: KangJie, Eugene Tang, et al.
Published: (2025)
User Interaction Patterns and Breakdowns in Conversing with LLM-Powered Voice Assistants
by: Mahmood, Amama, et al.
Published: (2023)
by: Mahmood, Amama, et al.
Published: (2023)
When Humans Don't Feel Like an Option: Contextual Factors That Shape When Older Adults Turn to Conversational AI for Emotional Support
by: Shi, Mengqi, et al.
Published: (2026)
by: Shi, Mengqi, et al.
Published: (2026)
Toys that listen, talk, and play: Understanding Children's Sensemaking and Interactions with AI Toys
by: Dangol, Aayushi, et al.
Published: (2026)
by: Dangol, Aayushi, et al.
Published: (2026)
No Joke: An Embodied Conversational Agent Greeting Older Adults with Humour or a Smile Unrelated to Initial Acceptance
by: Li, Ge "Rikaku", et al.
Published: (2024)
by: Li, Ge "Rikaku", et al.
Published: (2024)
Conversational Agents for Older Adults' Health: A Systematic Literature Review
by: An, Jiaxin, et al.
Published: (2025)
by: An, Jiaxin, et al.
Published: (2025)
IoT and Older Adults: Towards Multimodal EMG and AI-Based Interaction with Smart Home
by: Kopeć, Wiesław, et al.
Published: (2025)
by: Kopeć, Wiesław, et al.
Published: (2025)
Situated Understanding of Errors in Older Adults' Interactions with Voice Assistants: A Month-Long, In-Home Study
by: Mahmood, Amama, et al.
Published: (2024)
by: Mahmood, Amama, et al.
Published: (2024)
Alignment Without Understanding: A Message- and Conversation-Centered Approach to Understanding AI Sycophancy
by: Du, Lihua, et al.
Published: (2025)
by: Du, Lihua, et al.
Published: (2025)
MECO: A Multimodal Dataset for Emotion and Cognitive Understanding in Older Adults
by: Chen, Hongbin, et al.
Published: (2026)
by: Chen, Hongbin, et al.
Published: (2026)
RemVerse: Supporting Reminiscence Activities for Older Adults through AI-Assisted Virtual Reality
by: Li, Ruohao, et al.
Published: (2025)
by: Li, Ruohao, et al.
Published: (2025)
AI-Assisted Conversational Interviewing: Effects on Data Quality and Respondent Experience
by: Barari, Soubhik, et al.
Published: (2025)
by: Barari, Soubhik, et al.
Published: (2025)
Understanding Codebase like a Professional! Human-AI Collaboration for Code Comprehension
by: Gao, Jie, et al.
Published: (2025)
by: Gao, Jie, et al.
Published: (2025)
TRACE: Temporal Reasoning over Context and Evidence for Activity Recognition in Smart Homes
by: Shi, Yingtian, et al.
Published: (2026)
by: Shi, Yingtian, et al.
Published: (2026)
Supporting Aging Well through Accessible Digital Games: The Supplemental Role of AI in Game Design for Older Adults
by: Lyman, Brandon, et al.
Published: (2025)
by: Lyman, Brandon, et al.
Published: (2025)
Navigating Privacy and Trust: AI Assistants as Social Support for Older Adults
by: LaRubbio, Karina, et al.
Published: (2025)
by: LaRubbio, Karina, et al.
Published: (2025)
The Design of On-Body Robots for Older Adults
by: Antony, Victor Nikhil, et al.
Published: (2025)
by: Antony, Victor Nikhil, et al.
Published: (2025)
Adapting AI to the Moment: Understanding the Dynamics of Parent-AI Collaboration Modes in Real-Time Conversations with Children
by: Mei, Yu, et al.
Published: (2026)
by: Mei, Yu, et al.
Published: (2026)
Experiencer, Helper, or Observer: Online Fraud Intervention for Older Adults Through Role-based Simulation
by: Deng, Yue, et al.
Published: (2026)
by: Deng, Yue, et al.
Published: (2026)
Impact of Multimodal and Conversational AI on Learning Outcomes and Experience
by: Taneja, Karan, et al.
Published: (2026)
by: Taneja, Karan, et al.
Published: (2026)
Eye2Recall: Exploring the Design of Enhancing Reminiscence Activities via Eye Tracking-Based LLM-Powered Interaction Experience for Older Adults
by: Han, Lei, et al.
Published: (2025)
by: Han, Lei, et al.
Published: (2025)
GatheringSense: AI-Generated Imagery and Embodied Experiences for Understanding Literati Gatherings
by: Zhou, You, et al.
Published: (2026)
by: Zhou, You, et al.
Published: (2026)
Self-Care Practices in the Context of Older Adults Living Independently
by: Casey, Bridget, et al.
Published: (2024)
by: Casey, Bridget, et al.
Published: (2024)
Similar Items
-
Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems
by: Mathur, Niharika, et al.
Published: (2025) -
Categorizing Sources of Information for Explanations in Conversational AI Systems for Older Adults Aging in Place
by: Mathur, Niharika, et al.
Published: (2024) -
The Differential Effects of Agreeableness and Extraversion on Older Adults' Perceptions of Conversational AI Explanations in Assistive Settings
by: Mathur, Niharika, et al.
Published: (2026) -
"Who wants to be nagged by AI?": Investigating the Effects of Agreeableness on Older Adults' Perception of LLM-Based Voice Assistants' Explanations
by: Mathur, Niharika, et al.
Published: (2026) -
Explanations as Dialogues: Toward Human-Centered Conversational Explainable AI
by: Mathur, Niharika, et al.
Published: (2026)