Cover Image

Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems

Fuente: arXiv

Saved in:

Bibliographic Details
Main Authors:	Mathur, Niharika, Zubatiy, Tamara, Rozga, Agata, Forlizzi, Jodi, Mynatt, Elizabeth
Format:	Preprint
Published:	2025
Subjects:	Human-Computer Interaction
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

"It feels like hard work trying to talk to it": Understanding Older Adults' Experiences of Encountering and Repairing Conversational Breakdowns with AI Systems
by: Mathur, Niharika, et al.
Published: (2025)

Categorizing Sources of Information for Explanations in Conversational AI Systems for Older Adults Aging in Place
by: Mathur, Niharika, et al.
Published: (2024)

The Differential Effects of Agreeableness and Extraversion on Older Adults' Perceptions of Conversational AI Explanations in Assistive Settings
by: Mathur, Niharika, et al.
Published: (2026)

"Who wants to be nagged by AI?": Investigating the Effects of Agreeableness on Older Adults' Perception of LLM-Based Voice Assistants' Explanations
by: Mathur, Niharika, et al.
Published: (2026)

Explanations as Dialogues: Toward Human-Centered Conversational Explainable AI
by: Mathur, Niharika, et al.
Published: (2026)

"Always Nice and Confident, Sometimes Wrong": Developer's Experiences Engaging Large Language Models (LLMs) Versus Human-Powered Q&A Platforms for Coding Support
by: Li, Jiachen, et al.
Published: (2023)

"Sometimes You Just Gotta Risk It for the Biscuit": A Portrait of Student Risk-Taking
by: Leinonen, Juho, et al.
Published: (2024)

Exploring the Innovation Opportunities for Pre-trained Models
by: Park, Minjung, et al.
Published: (2025)

AI Mismatches: Identifying Potential Algorithmic Harms Before AI Development
by: Saxena, Devansh, et al.
Published: (2025)

Can You Keep a Secret? Exploring AI for Care Coordination in Cognitive Decline
by: Alicia, et al.
Published: (2025)

Promoting Critical Thinking With Domain-Specific Generative AI Provocations
by: von Davier, Thomas Şerban, et al.
Published: (2026)

Making the Right Thing: Bridging HCI and Responsible AI in Early-Stage AI Concept Selection
by: Jung, Ji-Youn, et al.
Published: (2025)

Deepfakes, Phrenology, Surveillance, and More! A Taxonomy of AI Privacy Risks
by: Lee, Hao-Ping, et al.
Published: (2023)

AI Literacy Education for Older Adults: Motivations, Challenges and Preferences
by: KangJie, Eugene Tang, et al.
Published: (2025)

Situated, Dynamic, and Subjective: Envisioning the Design of Theory-of-Mind-Enabled Everyday AI with Industry Practitioners
by: Wang, Qiaosi, et al.
Published: (2026)

Insights from Designing Context-Aware Meal Preparation Assistance for Older Adults with Mild Cognitive Impairment (MCI) and Their Care Partners
by: Chan, Szeyi, et al.
Published: (2025)

Rethinking Theory of Mind Benchmarks for LLMs: Towards A User-Centered Perspective
by: Wang, Qiaosi, et al.
Published: (2025)

The "Who", "What", and "How" of Responsible AI Governance: A Systematic Review and Meta-Analysis of (Actor, Stage)-Specific Tools
by: Kuehnert, Blaine, et al.
Published: (2025)

Unremarkable to Remarkable AI Agent: Exploring Boundaries of Agent Intervention for Adults With and Without Cognitive Impairment
by: Chang, Mai Lee, et al.
Published: (2025)

Navigating the Paradox: Challenges and Strategies of University Students Managing Mental Health Medication in Real-World Practices
by: Li, Jiachen, et al.
Published: (2024)

"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner
by: Chan, Szeyi, et al.
Published: (2023)

Designing with Tensions: Older Adults' Emotional Support-Seeking Under System-Level Constraints in Conversational AI
by: Shi, Mengqi, et al.
Published: (2026)

Is Conversational XAI All You Need? Human-AI Decision Making With a Conversational XAI Assistant
by: He, Gaole, et al.
Published: (2025)

In the Arms of a Robot: Designing Autonomous Hugging Robots with Intra-Hug Gestures
by: Block, Alexis E., et al.
Published: (2022)

Understanding Older Adults' Experiences of Support, Concerns, and Risks from Kinship-Role AI-Generated Influencers
by: Song, Tianqi, et al.
Published: (2026)

Understanding and Co-designing Photo-based Reminiscence with Older Adults
by: Zhang, Zhongyue, et al.
Published: (2024)

With Friends Like These, Who Needs Explanations? Evaluating User Understanding of Group Recommendations
by: Waterschoot, Cedric, et al.
Published: (2025)

Older Adults' Preferences for Feedback Cadence from an Exercise Coach Robot
by: Kaushik, Roshni, et al.
Published: (2026)

Understanding Physical Therapy Challenges for Older Adults through Mixed Reality
by: Kandel, Jade, et al.
Published: (2025)

HugSense: Exploring the Sensing Capabilities of Inflatables
by: Stephan, Klaus, et al.
Published: (2025)

The Six Hug Commandments: Design and Evaluation of a Human-Sized Hugging Robot with Visual and Haptic Perception
by: Block, Alexis E., et al.
Published: (2021)

When Humans Don't Feel Like an Option: Contextual Factors That Shape When Older Adults Turn to Conversational AI for Emotional Support
by: Shi, Mengqi, et al.
Published: (2026)

LLM-enhanced Interactions in Human-Robot Collaborative Drawing with Older Adults
by: Bossema, Marianne, et al.
Published: (2025)

Evaluating the Effect of Pretesting with Conversational AI on Retention of Needed Information
by: Akgun, Mahir, et al.
Published: (2024)

Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
by: Bhattacharjee, Ananya, et al.
Published: (2024)

Conversational Explanations: Discussing Explainable AI with Non-AI Experts
by: Zhang, Tong, et al.
Published: (2025)

No Joke: An Embodied Conversational Agent Greeting Older Adults with Humour or a Smile Unrelated to Initial Acceptance
by: Li, Ge "Rikaku", et al.
Published: (2024)

Intention Is All You Need
by: Sarkar, Advait
Published: (2024)

"Not Just Me and My To-Do List": Understanding Challenges of Task Management for Adults with ADHD and the Need for AI-Augmented Social Scaffolds
by: Chen, Jingruo, et al.
Published: (2026)

XAI in Automated Fact-Checking? The Benefits Are Modest and There's No One-Explanation-Fits-All
by: Lim, Gionnieve, et al.
Published: (2023)