Attention Enhanced Entity Recommendation for Intelligent Monitoring in Cloud Systems

Fuente: arXiv
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Main Authors: Hussain, Fiza, Bastos, Anson, Parayil, Anjaly, Choure, Ayush, Bansal, Chetan, Wang, Rujia, Rajmohan, Saravan
Format: Preprint
Published: 2025
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author Hussain, Fiza
Bastos, Anson
Parayil, Anjaly
Choure, Ayush
Bansal, Chetan
Wang, Rujia
Rajmohan, Saravan
author_facet Hussain, Fiza
Bastos, Anson
Parayil, Anjaly
Choure, Ayush
Bansal, Chetan
Wang, Rujia
Rajmohan, Saravan
contents In this paper, we present DiRecGNN, an attention-enhanced entity recommendation framework for monitoring cloud services at Microsoft. We provide insights on the usefulness of this feature as perceived by the cloud service owners and lessons learned from deployment. Specifically, we introduce the problem of recommending the optimal subset of attributes (dimensions) that should be tracked by an automated watchdog (monitor) for cloud services. To begin, we construct the monitor heterogeneous graph at production-scale. The interaction dynamics of these entities are often characterized by limited structural and engagement information, resulting in inferior performance of state-of-the-art approaches. Moreover, traditional methods fail to capture the dependencies between entities spanning a long range due to their homophilic nature. Therefore, we propose an attention-enhanced entity ranking model inspired by transformer architectures. Our model utilizes a multi-head attention mechanism to focus on heterogeneous neighbors and their attributes, and further attends to paths sampled using random walks to capture long-range dependencies. We also employ multi-faceted loss functions to optimize for relevant recommendations while respecting the inherent sparsity of the data. Empirical evaluations demonstrate significant improvements over existing methods, with our model achieving a 43.1% increase in MRR. Furthermore, product teams who consumed these features perceive the feature as useful and rated it 4.5 out of 5.
format Preprint
id arxiv_https___arxiv_org_abs_2510_20640
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Attention Enhanced Entity Recommendation for Intelligent Monitoring in Cloud Systems
Hussain, Fiza
Bastos, Anson
Parayil, Anjaly
Choure, Ayush
Bansal, Chetan
Wang, Rujia
Rajmohan, Saravan
Machine Learning
In this paper, we present DiRecGNN, an attention-enhanced entity recommendation framework for monitoring cloud services at Microsoft. We provide insights on the usefulness of this feature as perceived by the cloud service owners and lessons learned from deployment. Specifically, we introduce the problem of recommending the optimal subset of attributes (dimensions) that should be tracked by an automated watchdog (monitor) for cloud services. To begin, we construct the monitor heterogeneous graph at production-scale. The interaction dynamics of these entities are often characterized by limited structural and engagement information, resulting in inferior performance of state-of-the-art approaches. Moreover, traditional methods fail to capture the dependencies between entities spanning a long range due to their homophilic nature. Therefore, we propose an attention-enhanced entity ranking model inspired by transformer architectures. Our model utilizes a multi-head attention mechanism to focus on heterogeneous neighbors and their attributes, and further attends to paths sampled using random walks to capture long-range dependencies. We also employ multi-faceted loss functions to optimize for relevant recommendations while respecting the inherent sparsity of the data. Empirical evaluations demonstrate significant improvements over existing methods, with our model achieving a 43.1% increase in MRR. Furthermore, product teams who consumed these features perceive the feature as useful and rated it 4.5 out of 5.
title Attention Enhanced Entity Recommendation for Intelligent Monitoring in Cloud Systems
topic Machine Learning
url https://arxiv.org/abs/2510.20640