APA (7th ed.) Citation

Rojas-Galeano, S. (2025). Beyond IVR Touch-Tones: Customer Intent Routing using LLMs.

Chicago Style (17th ed.) Citation

Rojas-Galeano, Sergio. Beyond IVR Touch-Tones: Customer Intent Routing Using LLMs. 2025.

MLA (9th ed.) Citation

Rojas-Galeano, Sergio. Beyond IVR Touch-Tones: Customer Intent Routing Using LLMs. 2025.

Warning: These citations may not always be 100% accurate.