DK-Root: A Joint Data-and-Knowledge-Driven Framework for Root Cause Analysis of QoE Degradations in Mobile Networks

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Main Authors: Li, Qizhe, Chen, Haolong, Li, Jiansheng, Chai, Shuqi, Li, Xuan, Hou, Yuzhou, Shao, Xinhua, Li, Fangfang, Han, Kaifeng, Zhu, Guangxu
Format: Preprint
Published: 2025
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author Li, Qizhe
Chen, Haolong
Li, Jiansheng
Chai, Shuqi
Li, Xuan
Hou, Yuzhou
Shao, Xinhua
Li, Fangfang
Han, Kaifeng
Zhu, Guangxu
author_facet Li, Qizhe
Chen, Haolong
Li, Jiansheng
Chai, Shuqi
Li, Xuan
Hou, Yuzhou
Shao, Xinhua
Li, Fangfang
Han, Kaifeng
Zhu, Guangxu
contents Diagnosing the root causes of Quality of Experience (QoE) degradations in operational mobile networks is challenging due to complex cross-layer interactions among kernel performance indicators (KPIs) and the scarcity of reliable expert annotations. Although rule-based heuristics can generate labels at scale, they are noisy and coarse-grained, limiting the accuracy of purely data-driven approaches. To address this, we propose DK-Root, a joint data-and-knowledge-driven framework that unifies scalable weak supervision with precise expert guidance for robust root-cause analysis. DK-Root first pretrains an encoder via contrastive representation learning using abundant rule-based labels while explicitly denoising their noise through a supervised contrastive objective. To supply task-faithful data augmentation, we introduce a class-conditional diffusion model that generates KPIs sequences preserving root-cause semantics, and by controlling reverse diffusion steps, it produces weak and strong augmentations that improve intra-class compactness and inter-class separability. Finally, the encoder and the lightweight classifier are jointly fine-tuned with scarce expert-verified labels to sharpen decision boundaries. Extensive experiments on a real-world, operator-grade dataset demonstrate state-of-the-art accuracy, with DK-Root surpassing traditional ML and recent semi-supervised time-series methods. Ablations confirm the necessity of the conditional diffusion augmentation and the pretrain-finetune design, validating both representation quality and classification gains.
format Preprint
id arxiv_https___arxiv_org_abs_2511_11737
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle DK-Root: A Joint Data-and-Knowledge-Driven Framework for Root Cause Analysis of QoE Degradations in Mobile Networks
Li, Qizhe
Chen, Haolong
Li, Jiansheng
Chai, Shuqi
Li, Xuan
Hou, Yuzhou
Shao, Xinhua
Li, Fangfang
Han, Kaifeng
Zhu, Guangxu
Machine Learning
Artificial Intelligence
Computational Engineering, Finance, and Science
Diagnosing the root causes of Quality of Experience (QoE) degradations in operational mobile networks is challenging due to complex cross-layer interactions among kernel performance indicators (KPIs) and the scarcity of reliable expert annotations. Although rule-based heuristics can generate labels at scale, they are noisy and coarse-grained, limiting the accuracy of purely data-driven approaches. To address this, we propose DK-Root, a joint data-and-knowledge-driven framework that unifies scalable weak supervision with precise expert guidance for robust root-cause analysis. DK-Root first pretrains an encoder via contrastive representation learning using abundant rule-based labels while explicitly denoising their noise through a supervised contrastive objective. To supply task-faithful data augmentation, we introduce a class-conditional diffusion model that generates KPIs sequences preserving root-cause semantics, and by controlling reverse diffusion steps, it produces weak and strong augmentations that improve intra-class compactness and inter-class separability. Finally, the encoder and the lightweight classifier are jointly fine-tuned with scarce expert-verified labels to sharpen decision boundaries. Extensive experiments on a real-world, operator-grade dataset demonstrate state-of-the-art accuracy, with DK-Root surpassing traditional ML and recent semi-supervised time-series methods. Ablations confirm the necessity of the conditional diffusion augmentation and the pretrain-finetune design, validating both representation quality and classification gains.
title DK-Root: A Joint Data-and-Knowledge-Driven Framework for Root Cause Analysis of QoE Degradations in Mobile Networks
topic Machine Learning
Artificial Intelligence
Computational Engineering, Finance, and Science
url https://arxiv.org/abs/2511.11737