Strategic Decision Framework for Enterprise LLM Adoption

Fuente: arXiv
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Autores principales: Trusov, Michael, Hwang, Minha, Jamal, Zainab, Chandra, Swarup
Formato: Preprint
Publicado: 2025
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author Trusov, Michael
Hwang, Minha
Jamal, Zainab
Chandra, Swarup
author_facet Trusov, Michael
Hwang, Minha
Jamal, Zainab
Chandra, Swarup
contents Organizations are rapidly adopting Large Language Models (LLMs) to transform their operations, yet they lack clear guidance on key decisions for adoption and implementation. While LLMs offer powerful capabilities in content generation, assisted coding, and process automation, businesses face critical challenges in data security, LLM solution development approach, infrastructure requirements, and deployment strategies. Healthcare providers must protect patient data while leveraging LLMs for medical analysis, financial institutions need to balance automated customer service with regulatory compliance, and software companies seek to enhance development productivity while maintaining code security. This article presents a systematic six-step decision framework for LLM adoption, helping organizations navigate from initial application selection to final deployment. Based on extensive interviews and analysis of successful and failed implementations, our framework provides practical guidance for business leaders to align technological capabilities with business objectives. Through key decision points and real-world examples from both B2B and B2C contexts, organizations can make informed decisions about LLM adoption while ensuring secure and efficient integration across various use cases, from customer service automation to content creation and advanced analytics.
format Preprint
id arxiv_https___arxiv_org_abs_2511_18589
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Strategic Decision Framework for Enterprise LLM Adoption
Trusov, Michael
Hwang, Minha
Jamal, Zainab
Chandra, Swarup
Software Engineering
Artificial Intelligence
Organizations are rapidly adopting Large Language Models (LLMs) to transform their operations, yet they lack clear guidance on key decisions for adoption and implementation. While LLMs offer powerful capabilities in content generation, assisted coding, and process automation, businesses face critical challenges in data security, LLM solution development approach, infrastructure requirements, and deployment strategies. Healthcare providers must protect patient data while leveraging LLMs for medical analysis, financial institutions need to balance automated customer service with regulatory compliance, and software companies seek to enhance development productivity while maintaining code security. This article presents a systematic six-step decision framework for LLM adoption, helping organizations navigate from initial application selection to final deployment. Based on extensive interviews and analysis of successful and failed implementations, our framework provides practical guidance for business leaders to align technological capabilities with business objectives. Through key decision points and real-world examples from both B2B and B2C contexts, organizations can make informed decisions about LLM adoption while ensuring secure and efficient integration across various use cases, from customer service automation to content creation and advanced analytics.
title Strategic Decision Framework for Enterprise LLM Adoption
topic Software Engineering
Artificial Intelligence
url https://arxiv.org/abs/2511.18589