Human-Centered AI Maturity Model (HCAI-MM): An Organizational Design Perspective
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arXiv
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| Hauptverfasser: | , |
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| Format: | Preprint |
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2025
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| _version_ | 1866910026428317696 |
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| author | Winby, Stuart Xu, Wei |
| author_facet | Winby, Stuart Xu, Wei |
| contents | Human-centered artificial intelligence (HCAI) is an approach to AI design, development, and deployment that prioritizes human needs, values, and experiences, ensuring that technology enhances human capabilities, well-being, and workforce empowerment. While HCAI has gained prominence in academic discourse and organizational practice, its implementation remains constrained by the absence of methodological guidance and structured frameworks. In particular, HCAI and organizational design practices are often treated separately, despite their interdependence in shaping effective socio-technical systems. This chapter addresses this gap by introducing the Human-Centered AI Maturity Model (HCAI-MM), a structured framework that enables organizations to evaluate, monitor, and advance their capacity to design and implement HCAI solutions. The model specifies stages of maturity, metrics, tools, governance mechanisms, and best practices, supported by case studies, while also incorporating an organizational design methodology that operationalizes maturity progression. Encompassing dimensions such as human-AI collaboration, explainability, fairness, and user experience, the HCAI-MM provides a roadmap for organizations to move from novice to advanced levels of maturity, aligning AI technologies with human values and organizational design principles. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2512_14977 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | Human-Centered AI Maturity Model (HCAI-MM): An Organizational Design Perspective Winby, Stuart Xu, Wei Human-Computer Interaction Human-centered artificial intelligence (HCAI) is an approach to AI design, development, and deployment that prioritizes human needs, values, and experiences, ensuring that technology enhances human capabilities, well-being, and workforce empowerment. While HCAI has gained prominence in academic discourse and organizational practice, its implementation remains constrained by the absence of methodological guidance and structured frameworks. In particular, HCAI and organizational design practices are often treated separately, despite their interdependence in shaping effective socio-technical systems. This chapter addresses this gap by introducing the Human-Centered AI Maturity Model (HCAI-MM), a structured framework that enables organizations to evaluate, monitor, and advance their capacity to design and implement HCAI solutions. The model specifies stages of maturity, metrics, tools, governance mechanisms, and best practices, supported by case studies, while also incorporating an organizational design methodology that operationalizes maturity progression. Encompassing dimensions such as human-AI collaboration, explainability, fairness, and user experience, the HCAI-MM provides a roadmap for organizations to move from novice to advanced levels of maturity, aligning AI technologies with human values and organizational design principles. |
| title | Human-Centered AI Maturity Model (HCAI-MM): An Organizational Design Perspective |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2512.14977 |