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| Main Authors: | , |
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| Format: | Preprint |
| Published: |
2025
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| Subjects: | |
| Online Access: | https://arxiv.org/abs/2512.24366 |
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| _version_ | 1866914568383496192 |
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| author | Kabongo, Ben Guigue, Vincent |
| author_facet | Kabongo, Ben Guigue, Vincent |
| contents | Text-based explainable recommendation aims to generate natural-language explanations that justify item recommendations, to improve user trust and system transparency. Although recent advances leverage LLMs to produce fluent outputs, a critical question remains underexplored: are these explanations factually consistent with the available evidence? We introduce a comprehensive framework for evaluating the factual consistency of text-based explainable recommenders. We design a prompting-based pipeline that uses LLMs to extract atomic explanatory statements from reviews, thereby constructing a ground truth that isolates and focuses on their factual content. Applying this pipeline to five categories from the Amazon Reviews dataset, we create augmented benchmarks for fine-grained evaluation of explanation quality. We further propose statement-level alignment metrics that combine LLM- and NLI-based approaches to assess both factual consistency and relevance of generated explanations. Across extensive experiments on six state-of-the-art explainable recommendation models, we uncover a critical gap: while models achieve high semantic similarity scores (BERTScore F1: 0.81-0.90), all our factuality metrics reveal alarmingly low performance (LLM-based statement-level precision: 4.38%-32.88%). These findings underscore the need for factuality-aware evaluation in explainable recommendation and provide a foundation for developing more trustworthy explanation systems. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2512_24366 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | On the Factual Consistency of Text-based Explainable Recommendation Models Kabongo, Ben Guigue, Vincent Information Retrieval Text-based explainable recommendation aims to generate natural-language explanations that justify item recommendations, to improve user trust and system transparency. Although recent advances leverage LLMs to produce fluent outputs, a critical question remains underexplored: are these explanations factually consistent with the available evidence? We introduce a comprehensive framework for evaluating the factual consistency of text-based explainable recommenders. We design a prompting-based pipeline that uses LLMs to extract atomic explanatory statements from reviews, thereby constructing a ground truth that isolates and focuses on their factual content. Applying this pipeline to five categories from the Amazon Reviews dataset, we create augmented benchmarks for fine-grained evaluation of explanation quality. We further propose statement-level alignment metrics that combine LLM- and NLI-based approaches to assess both factual consistency and relevance of generated explanations. Across extensive experiments on six state-of-the-art explainable recommendation models, we uncover a critical gap: while models achieve high semantic similarity scores (BERTScore F1: 0.81-0.90), all our factuality metrics reveal alarmingly low performance (LLM-based statement-level precision: 4.38%-32.88%). These findings underscore the need for factuality-aware evaluation in explainable recommendation and provide a foundation for developing more trustworthy explanation systems. |
| title | On the Factual Consistency of Text-based Explainable Recommendation Models |
| topic | Information Retrieval |
| url | https://arxiv.org/abs/2512.24366 |