Evaluating Web Accessibility and Usability in Bangladesh: A Comparative Analysis of Government and Non-Government Websites
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arXiv
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| Autori principali: | , , |
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| Natura: | Preprint |
| Pubblicazione: |
2026
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| _version_ | 1866918269323051008 |
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| author | Era, Sanjida Islam Ime, Ishika Tarin Islam, A. B. M. Alim Al |
| author_facet | Era, Sanjida Islam Ime, Ishika Tarin Islam, A. B. M. Alim Al |
| contents | Ensuring digital accessibility is essential for inclusive access to online services. However, many government and non-government websites that provide critical services - such as education, healthcare, and public administration - continue to exhibit significant accessibility and usability barriers. This study evaluates the accessibility of Bangladeshi government and non-government websites under WCAG~2.2 by combining automated accessibility assessments with user-reported feedback. A total of 212 websites were analyzed using multiple automated tools, complemented by a survey of 103 users to capture real-world usability, accessibility, and security experiences. The results reveal substantial disparities between government and non-government websites, highlighting persistent issues related to navigation complexity, interaction cost, visual readability, accessibility feature adoption, and authentication mechanisms. While non-government websites generally demonstrate better usability and functional performance, accessibility support remains inconsistent across both categories. The findings underscore the need for regular accessibility audits, user-centered design practices, and policy-driven interventions to improve digital inclusivity and ensure equitable access to online services for diverse user populations. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2601_00592 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | Evaluating Web Accessibility and Usability in Bangladesh: A Comparative Analysis of Government and Non-Government Websites Era, Sanjida Islam Ime, Ishika Tarin Islam, A. B. M. Alim Al Human-Computer Interaction Ensuring digital accessibility is essential for inclusive access to online services. However, many government and non-government websites that provide critical services - such as education, healthcare, and public administration - continue to exhibit significant accessibility and usability barriers. This study evaluates the accessibility of Bangladeshi government and non-government websites under WCAG~2.2 by combining automated accessibility assessments with user-reported feedback. A total of 212 websites were analyzed using multiple automated tools, complemented by a survey of 103 users to capture real-world usability, accessibility, and security experiences. The results reveal substantial disparities between government and non-government websites, highlighting persistent issues related to navigation complexity, interaction cost, visual readability, accessibility feature adoption, and authentication mechanisms. While non-government websites generally demonstrate better usability and functional performance, accessibility support remains inconsistent across both categories. The findings underscore the need for regular accessibility audits, user-centered design practices, and policy-driven interventions to improve digital inclusivity and ensure equitable access to online services for diverse user populations. |
| title | Evaluating Web Accessibility and Usability in Bangladesh: A Comparative Analysis of Government and Non-Government Websites |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2601.00592 |