APA (7th ed.) Citation

Balaji, S., Mishra, P., Sachdeva, A., & Agrawal, S. (2026). Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence.

Chicago Style (17th ed.) Citation

Balaji, Sumanth, Piyush Mishra, Aashraya Sachdeva, and Suraj Agrawal. Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence. 2026.

MLA (9th ed.) Citation

Balaji, Sumanth, et al. Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence. 2026.