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1. Verfasser: Virabyan, Aram
Format: Preprint
Veröffentlicht: 2025
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Online-Zugang:https://arxiv.org/abs/2601.04206
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author Virabyan, Aram
author_facet Virabyan, Aram
contents University admissions offices face the significant challenge of managing high volumes of inquiries efficiently while maintaining response quality, which critically impacts prospective students' perceptions. This paper addresses the issues of response time and information accuracy by proposing an AI system integrating a fine-tuned language model with Retrieval-Augmented Generation (RAG). While RAG effectively retrieves relevant information from large datasets, its performance in narrow, complex domains like university admissions can be limited without adaptation, potentially leading to contextually inadequate responses due to the intricate rules and specific details involved. To overcome this, we fine-tuned the model on a curated dataset specific to admissions processes, enhancing its ability to interpret RAG-provided data accurately and generate domain-relevant outputs. This hybrid approach leverages RAG's ability to access up-to-date information and fine-tuning's capacity to embed nuanced domain understanding. We further explored optimization strategies for the response generation logic, experimenting with settings to balance response quality and speed, aiming for consistently high-quality outputs that meet the specific requirements of admissions communications.
format Preprint
id arxiv_https___arxiv_org_abs_2601_04206
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Enhancing Admission Inquiry Responses with Fine-Tuned Models and Retrieval-Augmented Generation
Virabyan, Aram
Computation and Language
Computers and Society
Human-Computer Interaction
K.3.2; H.3.3
University admissions offices face the significant challenge of managing high volumes of inquiries efficiently while maintaining response quality, which critically impacts prospective students' perceptions. This paper addresses the issues of response time and information accuracy by proposing an AI system integrating a fine-tuned language model with Retrieval-Augmented Generation (RAG). While RAG effectively retrieves relevant information from large datasets, its performance in narrow, complex domains like university admissions can be limited without adaptation, potentially leading to contextually inadequate responses due to the intricate rules and specific details involved. To overcome this, we fine-tuned the model on a curated dataset specific to admissions processes, enhancing its ability to interpret RAG-provided data accurately and generate domain-relevant outputs. This hybrid approach leverages RAG's ability to access up-to-date information and fine-tuning's capacity to embed nuanced domain understanding. We further explored optimization strategies for the response generation logic, experimenting with settings to balance response quality and speed, aiming for consistently high-quality outputs that meet the specific requirements of admissions communications.
title Enhancing Admission Inquiry Responses with Fine-Tuned Models and Retrieval-Augmented Generation
topic Computation and Language
Computers and Society
Human-Computer Interaction
K.3.2; H.3.3
url https://arxiv.org/abs/2601.04206