Chatting with Confidants or Corporations? Privacy Management with AI Companions

Fuente: arXiv
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Autori principali: Chiu, Hsuen-Chi, Foote, Jeremy
Natura: Preprint
Pubblicazione: 2026
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author Chiu, Hsuen-Chi
Foote, Jeremy
author_facet Chiu, Hsuen-Chi
Foote, Jeremy
contents AI chatbots designed as emotional companions blur the boundaries between interpersonal intimacy and institutional software, creating a complex, multi-dimensional privacy environment. Drawing on Communication Privacy Management theory and Masur's horizontal (user-AI) and vertical (user-platform) privacy framework, we conducted in-depth interviews with fifteen users of companion AI platforms such as Replika and Character.AI. Our findings reveal that users blend interpersonal habits with institutional awareness: while the non-judgmental, always-available nature of chatbots fosters emotional safety and encourages self-disclosure, users remain mindful of institutional risks and actively manage privacy through layered strategies and selective sharing. Despite this, many feel uncertain or powerless regarding platform-level data control. Anthropomorphic design further blurs privacy boundaries, sometimes leading to unintentional oversharing and privacy turbulence. These results extend privacy theory by highlighting the unique interplay of emotional and institutional privacy management in human-AI companionship.
format Preprint
id arxiv_https___arxiv_org_abs_2601_10754
institution arXiv
publishDate 2026
record_format arxiv
spellingShingle Chatting with Confidants or Corporations? Privacy Management with AI Companions
Chiu, Hsuen-Chi
Foote, Jeremy
Cryptography and Security
Computers and Society
Human-Computer Interaction
AI chatbots designed as emotional companions blur the boundaries between interpersonal intimacy and institutional software, creating a complex, multi-dimensional privacy environment. Drawing on Communication Privacy Management theory and Masur's horizontal (user-AI) and vertical (user-platform) privacy framework, we conducted in-depth interviews with fifteen users of companion AI platforms such as Replika and Character.AI. Our findings reveal that users blend interpersonal habits with institutional awareness: while the non-judgmental, always-available nature of chatbots fosters emotional safety and encourages self-disclosure, users remain mindful of institutional risks and actively manage privacy through layered strategies and selective sharing. Despite this, many feel uncertain or powerless regarding platform-level data control. Anthropomorphic design further blurs privacy boundaries, sometimes leading to unintentional oversharing and privacy turbulence. These results extend privacy theory by highlighting the unique interplay of emotional and institutional privacy management in human-AI companionship.
title Chatting with Confidants or Corporations? Privacy Management with AI Companions
topic Cryptography and Security
Computers and Society
Human-Computer Interaction
url https://arxiv.org/abs/2601.10754