"If You're Very Clever, No One Knows You've Used It": The Social Dynamics of Developing Generative AI Literacy in the Workplace
Fuente:
arXiv
Guardado en:
| Autores principales: | , , , , |
|---|---|
| Formato: | Preprint |
| Publicado: |
2026
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| _version_ | 1866911622257180672 |
|---|---|
| author | Xia, Qing Nancy Constantinides, Marios Sarkar, Advait Brumby, Duncan Cox, Anna |
| author_facet | Xia, Qing Nancy Constantinides, Marios Sarkar, Advait Brumby, Duncan Cox, Anna |
| contents | Generative AI (GenAI) tools are rapidly transforming knowledge work, making AI literacy a critical priority for organizations. However, research on AI literacy lacks empirical insight into how knowledge workers' beliefs around GenAI literacy are shaped by the social dynamics of the workplace, and how workers learn to apply GenAI tools in these environments. To address this gap, we conducted in-depth interviews with 19 knowledge workers across multiple sectors to examine how they develop GenAI competencies in real-world professional contexts. We found that, while knowledge sharing from colleagues supported learning, the ability to remove cues indicating GenAI use was perceived as validation of domain expertise. These behaviours ultimately reduced opportunities for learning via knowledge sharing and undermined transparency. To advance workplace AI literacy, we argue for fostering open dialogue, increasing visibility of user-generated knowledge, and greater emphasis on the benefits of collaborative learning for navigating rapid technological developments. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2602_01386 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | "If You're Very Clever, No One Knows You've Used It": The Social Dynamics of Developing Generative AI Literacy in the Workplace Xia, Qing Nancy Constantinides, Marios Sarkar, Advait Brumby, Duncan Cox, Anna Human-Computer Interaction Artificial Intelligence J.4 Generative AI (GenAI) tools are rapidly transforming knowledge work, making AI literacy a critical priority for organizations. However, research on AI literacy lacks empirical insight into how knowledge workers' beliefs around GenAI literacy are shaped by the social dynamics of the workplace, and how workers learn to apply GenAI tools in these environments. To address this gap, we conducted in-depth interviews with 19 knowledge workers across multiple sectors to examine how they develop GenAI competencies in real-world professional contexts. We found that, while knowledge sharing from colleagues supported learning, the ability to remove cues indicating GenAI use was perceived as validation of domain expertise. These behaviours ultimately reduced opportunities for learning via knowledge sharing and undermined transparency. To advance workplace AI literacy, we argue for fostering open dialogue, increasing visibility of user-generated knowledge, and greater emphasis on the benefits of collaborative learning for navigating rapid technological developments. |
| title | "If You're Very Clever, No One Knows You've Used It": The Social Dynamics of Developing Generative AI Literacy in the Workplace |
| topic | Human-Computer Interaction Artificial Intelligence J.4 |
| url | https://arxiv.org/abs/2602.01386 |