Understanding Workplace Relatedness Support among Healthcare Professionals: A Four-Layer Model and Implications for Technology Design
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arXiv
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| Main Authors: | , , , , , , |
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| Format: | Preprint |
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2026
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| _version_ | 1866910014368645120 |
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| author | Zhang, Zheyuan Peters, Dorian Xiao, Lan Sun, Jingjing Moradbakhti, Laura Hall, Andrew Calvo, Rafael A. |
| author_facet | Zhang, Zheyuan Peters, Dorian Xiao, Lan Sun, Jingjing Moradbakhti, Laura Hall, Andrew Calvo, Rafael A. |
| contents | Healthcare professionals (HCPs) face increasing occupational stress and burnout. Supporting HCPs need for relatedness is fundamental to their psychological wellbeing and resilience. However, how technologies could support HCPs relatedness in the workplace remains less explored. This study incorporated semi-structured interviews (n = 15) and co-design workshops (n = 21) with HCPs working in the UK National Health Service (NHS), to explore their current practices and preferences for workplace relatedness support, and how technology could be utilized to benefit relatedness. Qualitative analysis yielded a four-layer model of HCPs relatedness need, which includes Informal Interactions, Camaraderie and Bond, Community and Organizational Care, and Shared Identity. Workshops generated eight design concepts (e.g., Playful Encounter, Collocated Action, and Memories and Stories) that operationalize the four relatedness need layers. We conclude by highlighting the theoretical relevance, practical design implications, and the necessity to strengthen relatedness support for HCPs in the era of digitalization and artificial intelligence. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2602_06916 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | Understanding Workplace Relatedness Support among Healthcare Professionals: A Four-Layer Model and Implications for Technology Design Zhang, Zheyuan Peters, Dorian Xiao, Lan Sun, Jingjing Moradbakhti, Laura Hall, Andrew Calvo, Rafael A. Human-Computer Interaction Healthcare professionals (HCPs) face increasing occupational stress and burnout. Supporting HCPs need for relatedness is fundamental to their psychological wellbeing and resilience. However, how technologies could support HCPs relatedness in the workplace remains less explored. This study incorporated semi-structured interviews (n = 15) and co-design workshops (n = 21) with HCPs working in the UK National Health Service (NHS), to explore their current practices and preferences for workplace relatedness support, and how technology could be utilized to benefit relatedness. Qualitative analysis yielded a four-layer model of HCPs relatedness need, which includes Informal Interactions, Camaraderie and Bond, Community and Organizational Care, and Shared Identity. Workshops generated eight design concepts (e.g., Playful Encounter, Collocated Action, and Memories and Stories) that operationalize the four relatedness need layers. We conclude by highlighting the theoretical relevance, practical design implications, and the necessity to strengthen relatedness support for HCPs in the era of digitalization and artificial intelligence. |
| title | Understanding Workplace Relatedness Support among Healthcare Professionals: A Four-Layer Model and Implications for Technology Design |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2602.06916 |