Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
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arXiv
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| Main Authors: | , , , , |
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| Format: | Preprint |
| Published: |
2026
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| _version_ | 1866912904347910144 |
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| author | Chen, Zhanming Ghaju, Alisha Hang, May Maestre, Juan F. Shin, Ji Youn |
| author_facet | Chen, Zhanming Ghaju, Alisha Hang, May Maestre, Juan F. Shin, Ji Youn |
| contents | Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing countries, and applied identified factors to technology development. However, there is limited understanding of how providers work with patients from immigrant populations in a developed country. By conducting semi-structured interviews with 15 providers working with patients from an immigrant community with unique cultural characteristics, we identified providers' effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices (i.e., adjusting the communication style). Based on our findings, we highlight cultural competence and discuss design implications for technologies to support health communication in immigrant communities. Our suggestions propose approaches for HCI researchers to identify practical, contextualized cultural competence for their health technology design. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2602_13598 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients Chen, Zhanming Ghaju, Alisha Hang, May Maestre, Juan F. Shin, Ji Youn Human-Computer Interaction Computers and Society Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing countries, and applied identified factors to technology development. However, there is limited understanding of how providers work with patients from immigrant populations in a developed country. By conducting semi-structured interviews with 15 providers working with patients from an immigrant community with unique cultural characteristics, we identified providers' effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices (i.e., adjusting the communication style). Based on our findings, we highlight cultural competence and discuss design implications for technologies to support health communication in immigrant communities. Our suggestions propose approaches for HCI researchers to identify practical, contextualized cultural competence for their health technology design. |
| title | Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients |
| topic | Human-Computer Interaction Computers and Society |
| url | https://arxiv.org/abs/2602.13598 |