Cita APA (7a ed.)

Dada, M., Hathaway, B., & Kagan, E. (2026). Customer Service Operations: A Gatekeeper Framework.

Cita Chicago Style (17a ed.)

Dada, Maqbool, Brett Hathaway, y Evgeny Kagan. Customer Service Operations: A Gatekeeper Framework. 2026.

Cita MLA (9a ed.)

Dada, Maqbool, et al. Customer Service Operations: A Gatekeeper Framework. 2026.