APA (7th ed.) Citation

Mayilvaghanan, K., Gupta, S., & Kumar, A. (2026). Counterfactual Fairness Evaluation of LLM-Based Contact Center Agent Quality Assurance System.

Chicago Style (17th ed.) Citation

Mayilvaghanan, Kawin, Siddhant Gupta, and Ayush Kumar. Counterfactual Fairness Evaluation of LLM-Based Contact Center Agent Quality Assurance System. 2026.

MLA (9th ed.) Citation

Mayilvaghanan, Kawin, et al. Counterfactual Fairness Evaluation of LLM-Based Contact Center Agent Quality Assurance System. 2026.