"How Do I ...?": Procedural Questions Predominate Student-LLM Chatbot Conversations
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arXiv
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2026
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| author | Neagu, Alexandra Messer, Marcus Johnson, Peter Nelson, Rhodri |
| author_facet | Neagu, Alexandra Messer, Marcus Johnson, Peter Nelson, Rhodri |
| contents | Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven questions. Within interactions with LLM chatbots, such questions shape the user prompts and drive the pedagogical effectiveness of the chatbot's response. This paper focuses on such student questions from two datasets of distinct learning contexts: formative self-study, and summative assessed coursework. We analysed 6,113 messages from both learning contexts, using 11 different LLMs and three human raters to classify student questions using four existing schemas. On the feasibility of using LLMs as raters, results showed moderate-to-good inter-rater reliability, with higher consistency than human raters. The data showed that 'procedural' questions predominated in both learning contexts, but more so when students prepare for summative assessment. These results provide a basis on which to use LLMs for classification of student questions. However, we identify clear limitations in both the ability to classify with schemas and the value of doing so: schemas are limited and thus struggle to accommodate the semantic richness of composite prompts, offering only partial understanding the wider risks and benefits of chatbot integration. In the future, we recommend an analysis approach that captures the nuanced, multi-turn nature of conversation, for example, by applying methods from conversation analysis in discursive psychology. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2602_18372 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | "How Do I ...?": Procedural Questions Predominate Student-LLM Chatbot Conversations Neagu, Alexandra Messer, Marcus Johnson, Peter Nelson, Rhodri Human-Computer Interaction Artificial Intelligence Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven questions. Within interactions with LLM chatbots, such questions shape the user prompts and drive the pedagogical effectiveness of the chatbot's response. This paper focuses on such student questions from two datasets of distinct learning contexts: formative self-study, and summative assessed coursework. We analysed 6,113 messages from both learning contexts, using 11 different LLMs and three human raters to classify student questions using four existing schemas. On the feasibility of using LLMs as raters, results showed moderate-to-good inter-rater reliability, with higher consistency than human raters. The data showed that 'procedural' questions predominated in both learning contexts, but more so when students prepare for summative assessment. These results provide a basis on which to use LLMs for classification of student questions. However, we identify clear limitations in both the ability to classify with schemas and the value of doing so: schemas are limited and thus struggle to accommodate the semantic richness of composite prompts, offering only partial understanding the wider risks and benefits of chatbot integration. In the future, we recommend an analysis approach that captures the nuanced, multi-turn nature of conversation, for example, by applying methods from conversation analysis in discursive psychology. |
| title | "How Do I ...?": Procedural Questions Predominate Student-LLM Chatbot Conversations |
| topic | Human-Computer Interaction Artificial Intelligence |
| url | https://arxiv.org/abs/2602.18372 |