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| Auteurs principaux: | , , , , , |
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| Format: | Preprint |
| Publié: |
2026
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| Sujets: | |
| Accès en ligne: | https://arxiv.org/abs/2603.16336 |
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| _version_ | 1866914401999650816 |
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| author | Wilson, Bruce W. Robb, David A. Lim, Mei Yii Hastie, Helen Aylett, Matthew Peter Georgiou, Theodoros |
| author_facet | Wilson, Bruce W. Robb, David A. Lim, Mei Yii Hastie, Helen Aylett, Matthew Peter Georgiou, Theodoros |
| contents | We set out to study whether task-based narratives could influence long-term engagement with a service robot. To do so, we deployed a Robo-Barista for five weeks in an over-50's housing complex in Stockton, England. Residents received a free daily coffee by interacting with a Furhat robot assigned to either a narrative or non-narrative dialogue condition. Despite designing for sustained engagement, repeat interaction was low, and we encountered curiosity trials without retention, technical breakdowns, accessibility barriers, and the social dynamics of a housing complex setting. Rather than treating these as peripheral issues, we foreground them in this paper. We reflect on the in-the-wild realities of our experiment and offer lessons for conducting longitudinal Human-Robot Interaction research when studies unravel in practice. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2603_16336 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | Faulty Coffees: Barriers to Adoption of an In-the-wild Robo-Barista Wilson, Bruce W. Robb, David A. Lim, Mei Yii Hastie, Helen Aylett, Matthew Peter Georgiou, Theodoros Robotics I.2.9; H.5 We set out to study whether task-based narratives could influence long-term engagement with a service robot. To do so, we deployed a Robo-Barista for five weeks in an over-50's housing complex in Stockton, England. Residents received a free daily coffee by interacting with a Furhat robot assigned to either a narrative or non-narrative dialogue condition. Despite designing for sustained engagement, repeat interaction was low, and we encountered curiosity trials without retention, technical breakdowns, accessibility barriers, and the social dynamics of a housing complex setting. Rather than treating these as peripheral issues, we foreground them in this paper. We reflect on the in-the-wild realities of our experiment and offer lessons for conducting longitudinal Human-Robot Interaction research when studies unravel in practice. |
| title | Faulty Coffees: Barriers to Adoption of an In-the-wild Robo-Barista |
| topic | Robotics I.2.9; H.5 |
| url | https://arxiv.org/abs/2603.16336 |