Copertina

Generative AI in Action: Field Experimental Evidence from Alibaba's Customer Service Operations

Fuente: arXiv

Salvato in:

Dettagli Bibliografici
Autori principali:	Ni, Xiao, Wang, Yiwei, Feng, Tianjun, Lu, Lauren Xiaoyan, Wang, Yitong, Zhou, Congyi
Natura:	Preprint
Pubblicazione:	2026
Soggetti:	Human-Computer Interaction Artificial Intelligence
Accesso online:	Acceder al recurso
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba's Customer Service Operations
di: Wang, Yiwei, et al.
Pubblicazione: (2026)

Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center
di: Qin, Kai, et al.
Pubblicazione: (2025)

Foundation Models for Cross-Domain EEG Analysis Application: A Survey
di: Li, Hongqi, et al.
Pubblicazione: (2025)

Customer Service Operations: A Gatekeeper Framework
di: Dada, Maqbool, et al.
Pubblicazione: (2026)

Addressing Climate Action Misperceptions with Generative AI
di: Remshard, Miriam, et al.
Pubblicazione: (2026)

Agents for Experiments, Experiments for Agents: A Design Grammar for AI-Enabled Experimental Science
di: Zhang, Yingjie, et al.
Pubblicazione: (2026)

The Value of AI-Generated Metadata for UGC Platforms: Evidence from a Large-scale Field Experiment
di: Zhang, Xinyi, et al.
Pubblicazione: (2024)

"Bespoke Bots": Diverse Instructor Needs for Customizing Generative AI Classroom Chatbots
di: Hou, Irene, et al.
Pubblicazione: (2026)

BlendScape: Enabling End-User Customization of Video-Conferencing Environments through Generative AI
di: Rajaram, Shwetha, et al.
Pubblicazione: (2024)

WhatELSE: Shaping Narrative Spaces at Configurable Level of Abstraction for AI-bridged Interactive Storytelling
di: Lu, Zhuoran, et al.
Pubblicazione: (2025)

Synthetic Interlocutors. Experiments with Generative AI to Prolong Ethnographic Encounters
di: Søltoft, Johan Irving, et al.
Pubblicazione: (2024)

Epitome: Pioneering an Experimental Platform for AI-Social Science Integration
di: Qu, Jingjing, et al.
Pubblicazione: (2025)

Generative Artificial Intelligence-Guided User Studies: An Application for Air Taxi Services
di: Xiao, Shengdi, et al.
Pubblicazione: (2024)

AI summaries in online search influence users' attitudes
di: Xu, Yiwei, et al.
Pubblicazione: (2025)

Text2VP: Generative AI for Visual Programming and Parametric Modeling
di: Feng, Guangxi, et al.
Pubblicazione: (2024)

Creativity in the Age of AI: Evaluating the Impact of Generative AI on Design Outputs and Designers' Creative Thinking
di: Fu, Yue, et al.
Pubblicazione: (2024)

Reflection on Data Storytelling Tools in the Generative AI Era from the Human-AI Collaboration Perspective
di: Li, Haotian, et al.
Pubblicazione: (2025)

AI Revolution on Chat Bot: Evidence from a Randomized Controlled Experiment
di: Peng, Sida, et al.
Pubblicazione: (2024)

AI Phenomenology for Understanding Human-AI Experiences Across Eras
di: Yun, Bhada, et al.
Pubblicazione: (2026)

BanglAssist: A Bengali-English Generative AI Chatbot for Code-Switching and Dialect-Handling in Customer Service
di: Kruk, Francesco, et al.
Pubblicazione: (2025)

From Evidence to Decision: Exploring Evaluative AI
di: Le, Thao, et al.
Pubblicazione: (2024)

SHARPIE: A Modular Framework for Reinforcement Learning and Human-AI Interaction Experiments
di: Aydın, Hüseyin, et al.
Pubblicazione: (2025)

Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision Making
di: Lu, Zhuoran, et al.
Pubblicazione: (2024)

Scaffolding Creativity: Integrating Generative AI Tools and Real-world Experiences in Business Education
di: Wang, Nicole C.
Pubblicazione: (2025)

PSI: Shared State as the Missing Layer for Coherent AI-Generated Instruments in Personal AI Agents
di: Wang, Zhiyuan, et al.
Pubblicazione: (2026)

Inspired by AI? A Novel Generative AI System To Assist Conceptual Automotive Design
di: Wang, Ye, et al.
Pubblicazione: (2024)

Generative Students: Using LLM-Simulated Student Profiles to Support Question Item Evaluation
di: Lu, Xinyi, et al.
Pubblicazione: (2024)

Explanation-Driven Interventions for Artificial Intelligence Model Customization: Empowering End-Users to Tailor Black-Box AI in Rhinocytology
di: Esposito, Andrea, et al.
Pubblicazione: (2025)

Think-Then-React: Towards Unconstrained Human Action-to-Reaction Generation
di: Tan, Wenhui, et al.
Pubblicazione: (2025)

TactStyle: Generating Tactile Textures with Generative AI for Digital Fabrication
di: Faruqi, Faraz, et al.
Pubblicazione: (2025)

Complementarity in Human-AI Collaboration: Concept, Sources, and Evidence
di: Hemmer, Patrick, et al.
Pubblicazione: (2024)

Data Analysis in the Era of Generative AI
di: Inala, Jeevana Priya, et al.
Pubblicazione: (2024)

FieldGen: From Teleoperated Pre-Manipulation Trajectories to Field-Guided Data Generation
di: Wang, Wenhao, et al.
Pubblicazione: (2025)

Exploring Student Choice and the Use of Multimodal Generative AI in Programming Learning
di: Hou, Xinying, et al.
Pubblicazione: (2025)

LLM-DaaS: LLM-driven Drone-as-a-Service Operations from Text User Requests
di: Wassim, Lillian, et al.
Pubblicazione: (2024)

Managing Cognitive Bias in Human Labeling Operations for Rare-Event AI: Evidence from a Field Experiment
di: Epping, Gunnar P., et al.
Pubblicazione: (2026)

Beyond the Desk: Barriers and Future Opportunities for AI to Assist Scientists in Embodied Physical Tasks
di: Hou, Irene, et al.
Pubblicazione: (2026)

Lost in Instructions: Study of Blind Users' Experiences with DIY Manuals and AI-Rewritten Instructions for Assembly, Operation, and Troubleshooting of Tangible Products
di: Reddy, Monalika Padma, et al.
Pubblicazione: (2026)

User Negotiations of Authenticity, Ownership, and Governance on AI-Generated Video Platforms: Evidence from Sora
di: Shen, Bohui, et al.
Pubblicazione: (2025)

The Empty Quadrant: AI Teammates for Embodied Field Learning
di: Kim, Hyein, et al.
Pubblicazione: (2026)