Generative AI in Action: Field Experimental Evidence from Alibaba's Customer Service Operations

Fuente: arXiv

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Bibliographic Details
Main Authors:	Ni, Xiao, Wang, Yiwei, Feng, Tianjun, Lu, Lauren Xiaoyan, Wang, Yitong, Zhou, Congyi
Format:	Preprint
Published:	2026
Subjects:	Human-Computer Interaction Artificial Intelligence
Online Access:	Acceder al recurso
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