APA (7th ed.) Citation

Huang, C., Jiang, Z., Zou, C., Lei, W., & Ng, S. (2026). Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation.

Chicago Style (17th ed.) Citation

Huang, Chen, Zitan Jiang, Changyi Zou, Wenqiang Lei, and See-Kiong Ng. Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation. 2026.

MLA (9th ed.) Citation

Huang, Chen, et al. Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation. 2026.