User-Centered Design of Hyperlocal Communication Platforms: Insights from the Design and Evaluation of KUBO
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arXiv
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| Autores principales: | , , , , |
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| Formato: | Preprint |
| Publicado: |
2026
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| _version_ | 1866911616416612352 |
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| author | Evangelista, Eljohn Cea, Alyssa Balitaan, Axel Diala, Clark Vince Cruz, Jamlech Iram Gojo |
| author_facet | Evangelista, Eljohn Cea, Alyssa Balitaan, Axel Diala, Clark Vince Cruz, Jamlech Iram Gojo |
| contents | Effective hyperlocal communication is critical in the Philippines, where delayed or algorithm-filtered updates can leave residents uninformed about emergency advisories and community events. We conducted a user-centered study consisting of contextual inquiry and semi-structured interviews to identify four key barriers: delayed alerts, algorithm-driven noise, language gaps, and digital divides. Guided by these insights, we designed KUBO (Kumunidad at Balitang Opisyal), a prototype that integrates a home module for verified local government unit advisories and curated headlines, and a community module for resident-powered neighborhood reports and discussions. Using a within-subjects evaluation design, KUBO significantly reduced task completion times (p-value < 0.001), improved information recall on post-task quizzes (p-value = 0.010), and yielded higher user satisfaction ratings for ease of use, overall satisfaction, and perceived effectiveness compared to Facebook, the commonly used communication platform in the Philippines. These results demonstrate that a dual-channel, inclusive platform can substantially enhance real-time information access, comprehension, and civic engagement in hyperlocal settings. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2604_20973 |
| institution | arXiv |
| publishDate | 2026 |
| record_format | arxiv |
| spellingShingle | User-Centered Design of Hyperlocal Communication Platforms: Insights from the Design and Evaluation of KUBO Evangelista, Eljohn Cea, Alyssa Balitaan, Axel Diala, Clark Vince Cruz, Jamlech Iram Gojo Human-Computer Interaction H.5.2; H.1.2; C.2.4 Effective hyperlocal communication is critical in the Philippines, where delayed or algorithm-filtered updates can leave residents uninformed about emergency advisories and community events. We conducted a user-centered study consisting of contextual inquiry and semi-structured interviews to identify four key barriers: delayed alerts, algorithm-driven noise, language gaps, and digital divides. Guided by these insights, we designed KUBO (Kumunidad at Balitang Opisyal), a prototype that integrates a home module for verified local government unit advisories and curated headlines, and a community module for resident-powered neighborhood reports and discussions. Using a within-subjects evaluation design, KUBO significantly reduced task completion times (p-value < 0.001), improved information recall on post-task quizzes (p-value = 0.010), and yielded higher user satisfaction ratings for ease of use, overall satisfaction, and perceived effectiveness compared to Facebook, the commonly used communication platform in the Philippines. These results demonstrate that a dual-channel, inclusive platform can substantially enhance real-time information access, comprehension, and civic engagement in hyperlocal settings. |
| title | User-Centered Design of Hyperlocal Communication Platforms: Insights from the Design and Evaluation of KUBO |
| topic | Human-Computer Interaction H.5.2; H.1.2; C.2.4 |
| url | https://arxiv.org/abs/2604.20973 |