A Low-Code Approach for the Automatic Personalization of Conversational Agents

Fuente: arXiv
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Autores principales: Conrardy, Aaron, Capozucca, Alfredo, Cabot, Jordi
Formato: Preprint
Publicado: 2026
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author Conrardy, Aaron
Capozucca, Alfredo
Cabot, Jordi
author_facet Conrardy, Aaron
Capozucca, Alfredo
Cabot, Jordi
contents In this paper, we conducted an SLR on the state of user modeling in the MDE domain. Results show a diverse set of disconnected proposals, covering a partial number of dimensions with an emphasis on those characteristics that are easier to profile. Moreover, most dimensions are regarded as fixed instead of allowing their dynamic evolution during the interaction with the software application. It is also worth noting that tool support is also rather limited, mostly limited to enabling the creation of the user models itself. The roadmap we hope to see in this area stems from the discussion points seen above. For instance, we believe the community should agree on a unified and re-usable user model, covering the superset of all dimensions present in the literature. Plus additional ones we could learn from user profiling in other domains (e.g. sociology). On the technical side, we expect to see a new generation of ML-based proposals to automatically and incrementally derive a user profile from the analysis of user interactions and a number of automatic pipelines able to transform the user information in concrete application adaptations that personalize the application to cater to the user's needs and profile.
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id arxiv_https___arxiv_org_abs_2605_02384
institution arXiv
publishDate 2026
record_format arxiv
spellingShingle A Low-Code Approach for the Automatic Personalization of Conversational Agents
Conrardy, Aaron
Capozucca, Alfredo
Cabot, Jordi
Software Engineering
Human-Computer Interaction
In this paper, we conducted an SLR on the state of user modeling in the MDE domain. Results show a diverse set of disconnected proposals, covering a partial number of dimensions with an emphasis on those characteristics that are easier to profile. Moreover, most dimensions are regarded as fixed instead of allowing their dynamic evolution during the interaction with the software application. It is also worth noting that tool support is also rather limited, mostly limited to enabling the creation of the user models itself. The roadmap we hope to see in this area stems from the discussion points seen above. For instance, we believe the community should agree on a unified and re-usable user model, covering the superset of all dimensions present in the literature. Plus additional ones we could learn from user profiling in other domains (e.g. sociology). On the technical side, we expect to see a new generation of ML-based proposals to automatically and incrementally derive a user profile from the analysis of user interactions and a number of automatic pipelines able to transform the user information in concrete application adaptations that personalize the application to cater to the user's needs and profile.
title A Low-Code Approach for the Automatic Personalization of Conversational Agents
topic Software Engineering
Human-Computer Interaction
url https://arxiv.org/abs/2605.02384