The Capacity to Care: Designing Social Technology for Sustained Engagement With Societal Challenges

Fuente: arXiv
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Main Authors: Kim, JaeWon, Popowski, Lindsay, Conwill, Louisa, Li, Elizabeth `Lizzie', Ye, Meryl, Liu, Jiaying `Lizzy', Guridi, Jose A., Henderson, Theia, Han, Bingxu, Wang, Dennis, Hwang, Angel Hsing-Chi, Wyche, Susan, Kotturi, Yasmine, Hayes, Gillian R., Smith, Angela D. R.
Format: Preprint
Published: 2026
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_version_ 1866914589691609088
author Kim, JaeWon
Popowski, Lindsay
Conwill, Louisa
Li, Elizabeth `Lizzie'
Ye, Meryl
Liu, Jiaying `Lizzy'
Guridi, Jose A.
Henderson, Theia
Han, Bingxu
Wang, Dennis
Hwang, Angel Hsing-Chi
Wyche, Susan
Kotturi, Yasmine
Hayes, Gillian R.
Smith, Angela D. R.
author_facet Kim, JaeWon
Popowski, Lindsay
Conwill, Louisa
Li, Elizabeth `Lizzie'
Ye, Meryl
Liu, Jiaying `Lizzy'
Guridi, Jose A.
Henderson, Theia
Han, Bingxu
Wang, Dennis
Hwang, Angel Hsing-Chi
Wyche, Susan
Kotturi, Yasmine
Hayes, Gillian R.
Smith, Angela D. R.
contents People care about climate change, injustice, and humanitarian crises. The challenge is not apathy but capacity: sustained engagement with large-scale problems is psychologically costly, and social media architecture often amplifies awareness while providing few pathways to meaningful action. The result is rising distress, overwhelm, and disengagement -- particularly among young people who encounter global suffering through platforms designed for attention capture rather than constructive response. This workshop examines how social technology design shapes the conditions for sustained engagement with societal challenges. Drawing on Tronto's care ethics framework and research in moral psychology and platform studies, we ask why caring at scale is difficult and how social media can both exacerbate and potentially mitigate this difficulty. Tronto's framework shows that good care requires more than awareness: it demands responsibility, competence, and community. Dominant social media architectures stall the caring process at its earliest phase. We invite researchers and designers to identify platform designs that deplete or support the capacity to care, and to develop design directions for sustainable care: engagement that people can maintain over time without burning out.
format Preprint
id arxiv_https___arxiv_org_abs_2605_05651
institution arXiv
publishDate 2026
record_format arxiv
spellingShingle The Capacity to Care: Designing Social Technology for Sustained Engagement With Societal Challenges
Kim, JaeWon
Popowski, Lindsay
Conwill, Louisa
Li, Elizabeth `Lizzie'
Ye, Meryl
Liu, Jiaying `Lizzy'
Guridi, Jose A.
Henderson, Theia
Han, Bingxu
Wang, Dennis
Hwang, Angel Hsing-Chi
Wyche, Susan
Kotturi, Yasmine
Hayes, Gillian R.
Smith, Angela D. R.
Human-Computer Interaction
People care about climate change, injustice, and humanitarian crises. The challenge is not apathy but capacity: sustained engagement with large-scale problems is psychologically costly, and social media architecture often amplifies awareness while providing few pathways to meaningful action. The result is rising distress, overwhelm, and disengagement -- particularly among young people who encounter global suffering through platforms designed for attention capture rather than constructive response. This workshop examines how social technology design shapes the conditions for sustained engagement with societal challenges. Drawing on Tronto's care ethics framework and research in moral psychology and platform studies, we ask why caring at scale is difficult and how social media can both exacerbate and potentially mitigate this difficulty. Tronto's framework shows that good care requires more than awareness: it demands responsibility, competence, and community. Dominant social media architectures stall the caring process at its earliest phase. We invite researchers and designers to identify platform designs that deplete or support the capacity to care, and to develop design directions for sustainable care: engagement that people can maintain over time without burning out.
title The Capacity to Care: Designing Social Technology for Sustained Engagement With Societal Challenges
topic Human-Computer Interaction
url https://arxiv.org/abs/2605.05651