Aldridge, I., Bae, E., Darak, S., Donat, N., Fernando-Bell, A., Ge, B., . . . Yochman, N. (2026). Scaling the Queue: Reinforcement Learning for Equitable Call Classification Capacity in NYC Municipal Complaint Systems.
Chicago Style (17th ed.) CitationAldridge, Irene, et al. Scaling the Queue: Reinforcement Learning for Equitable Call Classification Capacity in NYC Municipal Complaint Systems. 2026.
MLA (9th ed.) CitationAldridge, Irene, et al. Scaling the Queue: Reinforcement Learning for Equitable Call Classification Capacity in NYC Municipal Complaint Systems. 2026.
Warning: These citations may not always be 100% accurate.