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Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba's Customer Service Operations

Fuente: arXiv

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Bibliographic Details
Main Authors:	Wang, Yiwei, Zhu, Chuan, Feng, Tianjun, Lu, Lauren Xiaoyuan, Jia, Bingxin
Format:	Preprint
Published:	2026
Subjects:	Human-Computer Interaction
Online Access:	Acceder al recurso
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