Usability Analysis of Configurator User Interfaces with Multimodal Large Language Models

Fuente: arXiv
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Autori principali: Lubos, Sebastian, Felfernig, Alexander, Garber, Damian, Kraljić, Adnan, Kraljić, Tarik, Le, Viet-Man, Tran, Thi Ngoc Trang, Leitner, Gerhard, Schwazer, Julian, Suppan, Doris, Willfort, Reinhard, Dukic, Ivan, Fuchs, Jeremias, Henrich, Manuel
Natura: Preprint
Pubblicazione: 2026
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author Lubos, Sebastian
Felfernig, Alexander
Garber, Damian
Kraljić, Adnan
Kraljić, Tarik
Le, Viet-Man
Tran, Thi Ngoc Trang
Leitner, Gerhard
Schwazer, Julian
Suppan, Doris
Willfort, Reinhard
Dukic, Ivan
Fuchs, Jeremias
Henrich, Manuel
author_facet Lubos, Sebastian
Felfernig, Alexander
Garber, Damian
Kraljić, Adnan
Kraljić, Tarik
Le, Viet-Man
Tran, Thi Ngoc Trang
Leitner, Gerhard
Schwazer, Julian
Suppan, Doris
Willfort, Reinhard
Dukic, Ivan
Fuchs, Jeremias
Henrich, Manuel
contents Configuration is a key technology for tailoring complex software systems, services, and products. A successful application of configurators not only depends on technical correctness, performance, and domain modeling but also on their usability. While general usability heuristics are widely used, configurator-specific criteria and tool support for systematic user interface (UI) analysis are limited. This paper explores the use of multimodal large language models (MLLMs) for scalable and semi-automated usability analysis of configurator UIs. We synthesize 18 configurator-specific usability criteria from the literature and apply these criteria in an MLLM-based analysis of 16 real-world configurators. Each criterion is assessed individually to generate severity ratings for usability issues and actionable improvement suggestions. A review of the results confirms that MLLMs can reliably identify configurator-specific usability issues and provide domain-aware improvement recommendations. Although human validation remains necessary, this approach has the potential to significantly reduce the required effort to analyze configurator usability.
format Preprint
id arxiv_https___arxiv_org_abs_2605_29456
institution arXiv
publishDate 2026
record_format arxiv
spellingShingle Usability Analysis of Configurator User Interfaces with Multimodal Large Language Models
Lubos, Sebastian
Felfernig, Alexander
Garber, Damian
Kraljić, Adnan
Kraljić, Tarik
Le, Viet-Man
Tran, Thi Ngoc Trang
Leitner, Gerhard
Schwazer, Julian
Suppan, Doris
Willfort, Reinhard
Dukic, Ivan
Fuchs, Jeremias
Henrich, Manuel
Software Engineering
Human-Computer Interaction
Configuration is a key technology for tailoring complex software systems, services, and products. A successful application of configurators not only depends on technical correctness, performance, and domain modeling but also on their usability. While general usability heuristics are widely used, configurator-specific criteria and tool support for systematic user interface (UI) analysis are limited. This paper explores the use of multimodal large language models (MLLMs) for scalable and semi-automated usability analysis of configurator UIs. We synthesize 18 configurator-specific usability criteria from the literature and apply these criteria in an MLLM-based analysis of 16 real-world configurators. Each criterion is assessed individually to generate severity ratings for usability issues and actionable improvement suggestions. A review of the results confirms that MLLMs can reliably identify configurator-specific usability issues and provide domain-aware improvement recommendations. Although human validation remains necessary, this approach has the potential to significantly reduce the required effort to analyze configurator usability.
title Usability Analysis of Configurator User Interfaces with Multimodal Large Language Models
topic Software Engineering
Human-Computer Interaction
url https://arxiv.org/abs/2605.29456