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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1966
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED014995 |
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Table of Contents:
- AN ANALYSIS OF QUESTIONS AND ANSWERS IN LIBRARIES. STUDIES IN THE MAN-SYSTEM INTERFACE IN LIBRARIES, REPORT NO. 1. HIEBER, CAROLINE E. Classification Documentation Information Needs Information Services Information Utilization Interviews Libraries Library Services Library Skills Reference Materials Research TRADITIONAL METHODS OF ANALYZING QUESTIONS AND ANSWERS AS THEY OCCUR IN REFERENCE LIBRARIES ARE DISCUSSED AND CRITICIZED. METHODS OF EXAMINING QUESTIONS, THE QUESTION-ANSWERING PROCESS, AND ANSWERS TO QUESTIONS ARE EVALUATED. A PRAGMATIC SCHEME IS SUGGESTED WHICH CLASSIFIES ANSWERS BY THEIR FORMATS, DIVIDING THEM INTO EXACT-REPRODUCTION TYPE, FILL-IN-THE-BLANK TYPE, SHORT DESCRIPTIVE TYPE, INFORMATION-ABOUT TYPE, AND LIST-OF-REFERENCES TYPE. THIS CLASSIFICATION IS APPLIED TO A COLLECTION OF ACTUAL INQUIRIES. RECOMMENDATIONS FOR FURTHER TESTING OF THE SUGGESTED CLASSIFICATION ARE GIVEN, WITH A DISCUSSION OF ITS VALUE IN PRESENT AND FUTURE LIBRARIES. THIS DOCUMENT IS A THESIS PRESENTED TO THE GRADUATE FACULTY OF LEHIGH UNIVERSITY IN CANDIDACY FOR THE DEGREE OF MASTER OF SCIENCE IN INFORMATION SCIENCES. IT IS AVAILABLE AS AD-635-020 FROM THE CLEARINGHOUSE FOR FEDERAL SCIENTIFIC AND TECHNICAL INFORMATION, SPRINGFIELD, VIRGINIA 22151, $3.00 FOR HARD COPY, $0.50 FOR MICROFICHE, 56 PAGES. (AUTHOR)