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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1973
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED077517 |
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| _version_ | 1867181014765273088 |
|---|---|
| author | King, Geraldine B. Berry, Rachel |
| author_facet | King, Geraldine B. Berry, Rachel King, Geraldine B. Berry, Rachel |
| collection | Education Resources Information Center |
| contents | Evaluation of the University of Minnesota Libraries Reference Department Telephone Information Service. Pilot Study. King, Geraldine B. Berry, Rachel College Libraries Evaluation Evaluation Methods Information Seeking Information Services Information Sources Library Planning Library Services Library Surveys Reference Services This pilot study was conducted to evaluate the telephone reference service of a university library. Questions were called in by volunteers to several different divisions of the library to try to determine: (a) factual accuracy of responses, (b) level of interviewing by the staff person, and (c) attitude of the staff person. Results of the study are presented, in tables, by divisions which include the reference division, government documents division, newspaper division and the periodical division. General trends were evident however. Interviewing of the caller was not practiced where it might have helped the staff locate a correct answer. Also the source of an answer was seldom given to the user even though it was an academic setting where the user would probably find this information of value if not a necessity. Suggestions for further study are made and appendix material includes the original proposal, a record sheet, sample questions and an instruction sheet for volunteer callers. (Author/DH) |
| format | Recurso educativo Open Access |
| id | eric_ED077517 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1973 |
| record_format | eric |
| spellingShingle | Evaluation of the University of Minnesota Libraries Reference Department Telephone Information Service. Pilot Study. King, Geraldine B. Berry, Rachel College Libraries Evaluation Evaluation Methods Information Seeking Information Services Information Sources Library Planning Library Services Library Surveys Reference Services Evaluation of the University of Minnesota Libraries Reference Department Telephone Information Service. Pilot Study. King, Geraldine B. Berry, Rachel College Libraries Evaluation Evaluation Methods Information Seeking Information Services Information Sources Library Planning Library Services Library Surveys Reference Services This pilot study was conducted to evaluate the telephone reference service of a university library. Questions were called in by volunteers to several different divisions of the library to try to determine: (a) factual accuracy of responses, (b) level of interviewing by the staff person, and (c) attitude of the staff person. Results of the study are presented, in tables, by divisions which include the reference division, government documents division, newspaper division and the periodical division. General trends were evident however. Interviewing of the caller was not practiced where it might have helped the staff locate a correct answer. Also the source of an answer was seldom given to the user even though it was an academic setting where the user would probably find this information of value if not a necessity. Suggestions for further study are made and appendix material includes the original proposal, a record sheet, sample questions and an instruction sheet for volunteer callers. (Author/DH) |
| title | Evaluation of the University of Minnesota Libraries Reference Department Telephone Information Service. Pilot Study. |
| topic | College Libraries Evaluation Evaluation Methods Information Seeking Information Services Information Sources Library Planning Library Services Library Surveys Reference Services |
| url | https://eric.ed.gov/?id=ED077517 |