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| Format: | Recurso educativo Open Access |
|---|---|
| Language: | en |
| Published: |
1973
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED087488 |
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Table of Contents:
- User Evaluation of an Information Service in Social Welfare. Report of an Interview and Questionnaire Study of the Wiltshire Social Services Staff Digest. Design of Information Systems in the Social Sciences. Research Reports Series B, Number One. Evaluation Information Needs Information Seeking Information Services Information Systems Interviews Publications Questionnaires Social Sciences Social Welfare Surveys As part of a larger research effort to determine what constitutes an effective information system, a user evaluation of the "Wiltshire Social Services Staff Digest", a monthly publication produced by the research and development section of the Social Service Department, was carried out. A stratified sample of 700 among the total 2,424 departmental employees received a questionnaire designed to obtain data on the use and usefulness of the "Digest". In addition, an interview survey was designed to acquire data on the Digest that could not easily be obtained by the questionnaire and data on the information requirements of the staff. The results indicated that the "Digest" was read by almost everyone in the department. Nearly all respondents (94 percent) read the news section and 79 percent found it useful. The library information bulletin was read by only half of the respondents and only just over a third of the respondents found it useful. The majority of respondents were satisfied with the present monthly frequency and also with the presentation. There was a general feeling among the interviewees that articles and letters giving personal views and comments ought to be published. Conclusions and recommendations relate to four main parts of the information system: the "Digest", the office filing systems, the information officers, and the role of the department's library. (CH)