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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1974
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED097029 |
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Table of Contents:
- Measuring the Quality of Library Service: A Handbook. Beeler, M. G. Fancher And Others Evaluation Criteria Evaluation Methods Information Needs Library Services Questionnaires Use Studies This handbook represents a first attempt to provide library practitioners with practical guidance and tools for measuring the quality of library service. Excerpts from a wide range of literature provide a creative approach to understanding the needs of potential users. A variety of actual instruments for measuring the effectiveness of service and for determining community needs are included, along with specific recommendations for action taken from completed studies. (Author/PF)