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Bibliographic Details
Main Author: Schippleck, Suzanne
Format: Recurso educativo Open Access
Language:en
Published: 1976
Subjects:
Online Access:https://eric.ed.gov/?id=ED124175
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Table of Contents:
  • Library Reference Service. Schippleck, Suzanne Branch Libraries Budgets Evaluation Guides Information Services Library Facilities Library Materials Library Services Personnel Public Libraries Reference Materials Reference Services The Inglewood, California, public library provides a manual on reference service. The theory, purpose, and objectives of reference are noted, and goals and activities are described in terms of budget, personnel, resources, and services. A chapter on organization covers service structure, information services, relationships with other library services, position descriptions, reference activities, physical facility, and staffing. An outline of basic reference service concepts is followed by descriptions of types of resources: ready reference, general reference, indexes, business services, tax services, consumer information, telephone directories, college catalogs, and information files. The organization, duties, and resources of branch library reference service are also considered. Tools are provided for evaluating the effectiveness of reference collections and librarians. Working forms are included. (LS)