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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1977
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED139408 |
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Table of Contents:
- Reference Statistics. 1975-1976. An Analysis and Recommendations. Lubans, John College Libraries Data Analysis Librarians Library Services Reference Services Services Statistical Data This study analyzes statistics of 17 public services units of the University of Colorado at Boulder libraries, measuring frequency of question-asking, types of questions and staff responsibility. The study seeks to determine fluctuations of reference service workloads over time, department staffing and training needs, and to provide supervisors with a quantifiable understanding of reference activities. Over 500,000 transactions occurred in 1975-1976, suggesting successful marketing of services. Volumes of directional and circulation questions indicate a need for directional signs and for examination of circulation procedures in some departments. The success of user education programs is reflected in a high volume of instructional and research questions. Students and support staff handle large numbers of questions with students answering all types, indicating a need to examine staffing patterns. Public service librarians recommend: (l) establishing a training program for students and a higher job level for students working weekends and evenings; (2) creating half time graduate assistantships with subject expertise for reference services on weekends and evenings; and (3) converting several student positions to a full-time staff position. Question recording forms and question type definitions are appended. (KP)