Analyzing Reference Desk Statistics: A Case Study.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Glogoff, Stuart J.
Format:	Recurso educativo Open Access
Language:	en
Published:	1978
Subjects:	Case Studies College Libraries Data Analysis Data Collection Library Services Reference Services Statistical Data
Online Access:	Acceder al recurso
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Statistical Sampling of Reference Desk Inquiries.
by: Edinger, Joyce A., et al.
Published: (1981)

Reference Question Sampling
by: Halperin, Michael
Published: (1974)

Testing Common Data Elements for Reference Planning Purposes: A Comparison of Surveys.
by: Smith, Dana E.
Published: (1981)

A Survey of Telephone Inquiries: Case Study and Operational Impact in an Academic Library Reference Department.
by: Allen, Frank R., et al.
Published: (1993)

Report on Reference Services in Large Academic Libraries.
by: Watson, Paula De Simone, et al.
Published: (1977)

Evaluation of Service at the General Reference Desk, University of Oregon Library.
by: Hood, Wyma Jane, et al.
Published: (1975)

A Technical Report on a Role Analysis Prepared for the Reference Department of Margaret I. King Library University of Kentucky.
by: Howell, Benita J., et al.
Published: (1977)

Improving Reference Service Cost Studies.
by: Abels, Eileen G.
Published: (1997)

Changes in Library Technology and Reference Desk Statistics: Is There a Relationship?
by: Thomsett-Scott, Beth, et al.
Published: (2006)

Cluster Sampling Reference Transactions
by: Halperin, Michael
Published: (1978)

Empowering Librarians in the Provision of Data Services in Canada: A Case Study of the DLI Survival Guide
by: Fry, Jane, et al.
Published: (2017)

Working Paper on Staffing, Services and Organization of Reference Departments in Large Academic Libraries.
by: Watson, Paula D., et al.
Published: (1977)

An Analysis of Available Data on the Number of Public Library Reference Questions.
by: Goldhor, Herbert
Published: (1987)

The Measurement of Reference and Information Services.
by: Kesselman, Martin, et al.
Published: (1987)

Performance Measures in Illinois Special Libraries. Illinois Library Statistical Report No. 8.
by: Wallace, Danny P.
Published: (1983)

Planning for Priorities: A Survey of Academic Library Use.
by: Schlachter, Gail
Published: (1975)

Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study.
by: Weech, Terry L., et al.
Published: (1982)

Use of the Reference Service in a Large Academic Library
by: Balay, Robert, et al.
Published: (1975)

Library and User Requirements and Orientation Techniques. Subgroup C; Interim Report.
Published: (1974)

A Use Study of an Academic Library Reference Collection.
by: Arrigona, Daniel R., et al.
Published: (1988)

Reference Statistics: The Numbers Game
by: Hawley, Mary B.
Published: (1970)

Public, Academic and Special Library Service Record, 1972.
Published: (1973)

Patron Preference in Reference Service Points.
by: Morgan, Linda
Published: (1980)

Wisconsin Academic and Special Library Service Record, 1971.
Published: (1972)

Interlibrary Loan Costs
by: Cossar, Bruce
Published: (1973)

Faculty Use of University Library Reference Facilities for Citation and Data Information.
by: Clever, Elaine C.
Published: (1970)

Designing Optical Mark Forms for Reference Statistics.
by: Hallman, Clark N.
Published: (1981)

Public Library Use of Statistics: A Survey Report.
by: Liu, Yan Quan, et al.
Published: (2000)

Reference Service Upgraded: Using Patrons' Reference Questions
by: Seng, Mary
Published: (1978)

Online Services at the Reference Desk: DIALOG, RLIN and OCLC.
by: Droessler, Judith B., et al.
Published: (1983)

A Study of University Students' Awareness of Reference Services
by: Sandock, Mollie
Published: (1977)

Library Use and Reference Service: A Regression Analysis.
by: Regazzi, John J., et al.
Published: (1976)

Analysis of User Need with CD-ROM Databases: A Case Study Based on Work Sampling at One University Library.
by: Wells, Amy Tracy
Published: (1992)

New Norms for Reference Desk Staffing Adequacy: A Comparative Study.
by: Rinderknecht, Deborah
Published: (1992)

Statistics & Input-Output Measures for Colorado Academic Libraries, 1994.
by: Boucher, Julie J., et al.
Published: (1995)

Managing a CDROM Installation...A Case Study at Hahnemann University.
by: Silver, Howard
Published: (1988)

Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions
by: Pomerantz, Jeffrey, et al.
Published: (2008)

Kearney State College Library Survey.
by: Hawbaker, A. Craig
Published: (1976)

The Use and Misuse of Government Produced Statistical Data Files
by: Rowe, Judith
Published: (1975)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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