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| Format: | Recurso educativo Open Access |
|---|---|
| Language: | en |
| Published: |
1978
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED180453 |
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| _version_ | 1867181453054312448 |
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| collection | Education Resources Information Center |
| contents | Aspects of Information Service Management. Proceedings of the Fall Meeting of the New England On-Line Users Group (Tufts University, November 3, 1978). Budgeting Information Retrieval Information Services Library Administration Library Services Marketing Online Systems Personnel Management Publicize Reference Services Search Strategies Training Methods The proceedings of this meeting on online service administration comprise the three papers presented: one written by Helen G. Drinan concerning costing and budgeting for online information services; one by Robert McDermand on marketing, publicizing, and other service aspects of online searching; and one by Donna R. Dolan pertaining to the training of online search personnel. Drinan's paper contains a demand history form useful in organizing data for online use predictions, a cost item inventory form, and a graph illustrating how computer surcharges change over various levels of demand. Describing the components of a successful marketing and promotional program for an online search service, McDermand's paper emphasizes the importance of determining user needs, and includes a brief bibliography. In her discussion of personnel training techniques, Dolan advocates the redesign of online search training to stress thought processes rather than system languages. Two sample search exercises are provided. (FM) |
| format | Recurso educativo Open Access |
| id | eric_ED180453 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1978 |
| record_format | eric |
| spellingShingle | Aspects of Information Service Management. Proceedings of the Fall Meeting of the New England On-Line Users Group (Tufts University, November 3, 1978). Budgeting Information Retrieval Information Services Library Administration Library Services Marketing Online Systems Personnel Management Publicize Reference Services Search Strategies Training Methods Aspects of Information Service Management. Proceedings of the Fall Meeting of the New England On-Line Users Group (Tufts University, November 3, 1978). Budgeting Information Retrieval Information Services Library Administration Library Services Marketing Online Systems Personnel Management Publicize Reference Services Search Strategies Training Methods The proceedings of this meeting on online service administration comprise the three papers presented: one written by Helen G. Drinan concerning costing and budgeting for online information services; one by Robert McDermand on marketing, publicizing, and other service aspects of online searching; and one by Donna R. Dolan pertaining to the training of online search personnel. Drinan's paper contains a demand history form useful in organizing data for online use predictions, a cost item inventory form, and a graph illustrating how computer surcharges change over various levels of demand. Describing the components of a successful marketing and promotional program for an online search service, McDermand's paper emphasizes the importance of determining user needs, and includes a brief bibliography. In her discussion of personnel training techniques, Dolan advocates the redesign of online search training to stress thought processes rather than system languages. Two sample search exercises are provided. (FM) |
| title | Aspects of Information Service Management. Proceedings of the Fall Meeting of the New England On-Line Users Group (Tufts University, November 3, 1978). |
| topic | Budgeting Information Retrieval Information Services Library Administration Library Services Marketing Online Systems Personnel Management Publicize Reference Services Search Strategies Training Methods |
| url | https://eric.ed.gov/?id=ED180453 |