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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1982
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED226755 |
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| _version_ | 1867181289543565312 |
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| author | Chen, Ching-chih Hernon, Peter |
| author_facet | Chen, Ching-chih Hernon, Peter Chen, Ching-chih Hernon, Peter |
| collection | Education Resources Information Center |
| contents | Criteria of Effectiveness for Network Delivery of Citizens Information through Libraries. Extracted Report-Assessment Model. Chen, Ching-chih Hernon, Peter Consumer Education Consumer Science Financial Support Information Networks Information Services Library Networks Library Surveys Marketing Models Organizational Effectiveness Publicity User Satisfaction (Information) This publication, extracted from a full study report, summarizes the development and utilization of an assessment model for the effectiveness of library and non-library network delivery of consumer information. Consumer information is defined as that needed by the general public to resolve problems within the family or household. The network assessment model is presented in 13 parts with 32 research questions covering: (1) the network's definition of consumer information; (2) types of consumer information provided; (3) availability of information services to consumers; (4) funding; (5) staffing; (6) degree of support from member libraries and administrations; (7) network services; (8) relationships to other networks; (9) network priority on consumer information services; (10) network activities; (11) the relative importance of five criteria in providing information--cost in money, cost in time, and information accuracy, currency, and understandability; (12) publicity and marketing; and (13) determination of user satisfaction. A typology of consumer information networks is presented, as well as a discussion of the selection of nine networks to test the assessment model. A brief description of model limitations precedes a reexamination of the model in light of case studies of the nine networks selected. A summary of network responses to each of the research questions in the assessment model is provided. (ESR) |
| format | Recurso educativo Open Access |
| id | eric_ED226755 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1982 |
| record_format | eric |
| spellingShingle | Criteria of Effectiveness for Network Delivery of Citizens Information through Libraries. Extracted Report-Assessment Model. Chen, Ching-chih Hernon, Peter Consumer Education Consumer Science Financial Support Information Networks Information Services Library Networks Library Surveys Marketing Models Organizational Effectiveness Publicity User Satisfaction (Information) Criteria of Effectiveness for Network Delivery of Citizens Information through Libraries. Extracted Report-Assessment Model. Chen, Ching-chih Hernon, Peter Consumer Education Consumer Science Financial Support Information Networks Information Services Library Networks Library Surveys Marketing Models Organizational Effectiveness Publicity User Satisfaction (Information) This publication, extracted from a full study report, summarizes the development and utilization of an assessment model for the effectiveness of library and non-library network delivery of consumer information. Consumer information is defined as that needed by the general public to resolve problems within the family or household. The network assessment model is presented in 13 parts with 32 research questions covering: (1) the network's definition of consumer information; (2) types of consumer information provided; (3) availability of information services to consumers; (4) funding; (5) staffing; (6) degree of support from member libraries and administrations; (7) network services; (8) relationships to other networks; (9) network priority on consumer information services; (10) network activities; (11) the relative importance of five criteria in providing information--cost in money, cost in time, and information accuracy, currency, and understandability; (12) publicity and marketing; and (13) determination of user satisfaction. A typology of consumer information networks is presented, as well as a discussion of the selection of nine networks to test the assessment model. A brief description of model limitations precedes a reexamination of the model in light of case studies of the nine networks selected. A summary of network responses to each of the research questions in the assessment model is provided. (ESR) |
| title | Criteria of Effectiveness for Network Delivery of Citizens Information through Libraries. Extracted Report-Assessment Model. |
| topic | Consumer Education Consumer Science Financial Support Information Networks Information Services Library Networks Library Surveys Marketing Models Organizational Effectiveness Publicity User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=ED226755 |