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Bibliographic Details
Main Author:	O'Brien, Sarah Faith
Format:	Recurso educativo Open Access
Language:	en
Published:	1983
Subjects:	Community Information Services Library Services Library Surveys Public Libraries Questionnaires Reference Services Referral
Online Access:	https://eric.ed.gov/?id=ED238434
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author	O'Brien, Sarah Faith
author_facet	O'Brien, Sarah Faith O'Brien, Sarah Faith
collection	Education Resources Information Center
contents	Information and Referral Services in Public Libraries: A Survey. O'Brien, Sarah Faith Community Information Services Library Services Library Surveys Public Libraries Questionnaires Reference Services Referral A survey of reference librarians working in 114 public libraries in metropolitan Chicago was conducted in 1983 to determine their acceptance of specific community information and referral (I&R) services, as defined by Thomas Childers in his nationwide survey of public libraries in 1978. A total of 106 responses to the 1983 survey were received. Most respondents reported that I&R was an appropriate service for public libraries to offer and that there was no significant difference between I&R and reference services. However, only some of the I&R services defined by Childers received positive ratings from the librarians, including simple and complex information provision, the construction of a public resource file, passive advice, and the provision of formal feedback on social service needs to social agenices. I&R services receiving negative ratings included referral, transporting or escorting inquirers to outside services, direct counseling of inquirers, active advice, advocacy, and follow-up to ensure that inquirers received the proper help. It was concluded that the acceptance of the I&R concept and the concomitant rejection of specific non-traditional I&R services indicated the lack of a widely accepted definition for I&R in a public library setting. Childers' definitions of I&R services, a sample questionnaire, and an 11-item bibliography are provided. (ESR)
format	Recurso educativo Open Access
id	eric_ED238434
institution	ERIC Institute of Education Sciences
language	en
publishDate	1983
record_format	eric
spellingShingle	Information and Referral Services in Public Libraries: A Survey. O'Brien, Sarah Faith Community Information Services Library Services Library Surveys Public Libraries Questionnaires Reference Services Referral Information and Referral Services in Public Libraries: A Survey. O'Brien, Sarah Faith Community Information Services Library Services Library Surveys Public Libraries Questionnaires Reference Services Referral A survey of reference librarians working in 114 public libraries in metropolitan Chicago was conducted in 1983 to determine their acceptance of specific community information and referral (I&R) services, as defined by Thomas Childers in his nationwide survey of public libraries in 1978. A total of 106 responses to the 1983 survey were received. Most respondents reported that I&R was an appropriate service for public libraries to offer and that there was no significant difference between I&R and reference services. However, only some of the I&R services defined by Childers received positive ratings from the librarians, including simple and complex information provision, the construction of a public resource file, passive advice, and the provision of formal feedback on social service needs to social agenices. I&R services receiving negative ratings included referral, transporting or escorting inquirers to outside services, direct counseling of inquirers, active advice, advocacy, and follow-up to ensure that inquirers received the proper help. It was concluded that the acceptance of the I&R concept and the concomitant rejection of specific non-traditional I&R services indicated the lack of a widely accepted definition for I&R in a public library setting. Childers' definitions of I&R services, a sample questionnaire, and an 11-item bibliography are provided. (ESR)
title	Information and Referral Services in Public Libraries: A Survey.
topic	Community Information Services Library Services Library Surveys Public Libraries Questionnaires Reference Services Referral
url	https://eric.ed.gov/?id=ED238434

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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Environment & details:

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VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
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SSL_TLS_SNI	"info.umar.mx"
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HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
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SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
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REQUEST_METHOD	"GET"
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REQUEST_TIME	1784858230

Environment Variables empty

Registered Handlers

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