APA (7th ed.) Citation

Robinson, W. C. (1984). Complaint Handling in the Library. Occasional Papers Number 166.

Chicago Style (17th ed.) Citation

Robinson, William C. Complaint Handling in the Library. Occasional Papers Number 166. 1984.

MLA (9th ed.) Citation

Robinson, William C. Complaint Handling in the Library. Occasional Papers Number 166. 1984.

Warning: These citations may not always be 100% accurate.