APA (7th ed.) Citation

Turner, B. L., & Downs, R. (1983). Patron Relations: A Survival Manual.

Chicago Style (17th ed.) Citation

Turner, Bonnie L., and Rondi Downs. Patron Relations: A Survival Manual. 1983.

MLA (9th ed.) Citation

Turner, Bonnie L., and Rondi Downs. Patron Relations: A Survival Manual. 1983.

Warning: These citations may not always be 100% accurate.