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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1986
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED269022 |
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Table of Contents:
- End-User Searching Services. SPEC Kit 122. Thomas, Sarah E. Academic Libraries Databases Foreign Countries Higher Education Instructional Materials Library Cooperation Library Services Library Surveys Online Searching Online Systems Program Descriptions Publicity Research Libraries Search Strategies User Satisfaction (Information) Users (Information) In mid-1985, researchers contacted librarians at 23 United States and Canadian universities to determine what end-user activities were taking place with the involvement and cooperation of the library. Although most of those contacted were members of the Association of Research Libraries (ARL), a few non-ARL libraries known to have active end-user programs were also called. This Systems and Procedures Exchange Center (SPEC) kit contains information on the SPEC telephone survey (questions asked and libraries contacted); one grant proposal (University of Illinois); five program descriptions (Cornell University, Memphis State University, Pennsylvania State University, Texas A&M University, and University of Pennsylvania), four examples of publicity (same libraries as above except for Pennsylvania State); nine sets of instructional aids and references tools (same libraries as program descriptions--two items from Pennsylvania State--plus Drexel University, Johns Hopkins University, and University of Ottawa); six evaluation/questionnaires (Cornell, Drexel, Memphis State, Pennsylvania State, and Texas A&M Universities, and University of Ottawa); and a select bibliography. A brief introductory summary covers planning and implementation of end-user searching programs; types of support programs; appraisal instruments to measure patron satisfaction; and trends and needs. (THC)