Task Force on Access to Information. Final Report.
Published: (1986)

Michigan State University Library. A Final Report from the Public Services Research Projects. Non-Users of the MSU Libraries: An Assessment of Characteristics, Perceptions, and Needs at Michigan State University. One of a Series of Self-Studies and Research Projects.
by: Link, Terry, et al.
Published: (1985)

Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)

Temple University Public Services Study Report. One of a Series of Self-Studies and Research Projects. Final Report.
Published: (1984)

Michigan State University Public Services Study Report. One of a Series of Self-Studies and Research Projects.
Published: (1984)

Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.
by: Westbrook, Lynn, et al.
Published: (1993)

The Continuing Debate over Academic Branch Libraries.
by: Shkolnik, Leon
Published: (1991)

Academic Library Reference Services.
by: Batt, Fred
Published: (1986)

The University of North Carolina at Chapel Hill Public Services Study Report. One of a Series of Self-Studies and Research Projects. Final Report.
Published: (1984)

The Electronic Reference Desk: Reference Service in an Electronic World.
by: Cargill, Jennifer
Published: (1992)

University of Arizona Library. A Final Report from the Public Services Research Projects. Assessing the Instructional Needs of Students in a Selected Scientific Discipline at the University of Arizona. One of a Series of Self-Studies and Research Projects.
by: Greenfield, Louise, et al.
Published: (1985)

The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
by: Bayer, Jerrie, et al.
Published: (2011)

Meeting Academic Needs for Information: A Customer Service Approach
by: Saunders, E. Stewart
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Cornell University Libraries. A Final Report from the Public Services Research Projects. Appropriate Public Services for Agricultural Research Faculty. One of a Series of Self-Studies and Research Projects.
by: Olsen, Jan Kennedy, et al.
Published: (1985)

User Expectations in Higher Education Library Services in Nigeria: A Librarian's View.
by: Ononogbo, R. U.
Published: (1994)

The Undergraduate Reserve Collection: An Open Approach.
by: McCaskill, Sandra D.
Published: (1995)

Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
by: Phipps, Shelley
Published: (2001)

Using Document Availability Research in a Library Self-Study.
by: Hegg, Judith L.
Published: (1987)

Brown University Public Services Study Report. Final Report. One of a Series of Self-Studies and Research Projects.
Published: (1984)

Clifford Library and Learning Resources Self-Study Report.
by: Morein, P. Grady
Published: (1982)

Great Expectations: Satisfying Today's Patrons.
by: Paster, Amy, et al.
Published: (1992)

Truth in Automating: Case Studies in Library Automation.
by: Drabenstott, Jon, et al.
Published: (1989)

Impacts of an Information Commons on an Academic Library's Service Points
by: Gohlke, Mary Jo, et al.
Published: (2003)

The State of Library User Instruction in Colleges and Universities in the United States.
by: Smith, Barbara J.
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User Statistics and Studies. SPEC Kit 25.
Published: (1976)

Access and Performance Measures in Research Libraries.
by: Shapiro, Beth J.
Published: (1991)

Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)

University of Illinois Library. The Invisible User: User Needs Assessment for Library Public Services. Final Report from the Public Services Research Projects.
by: McCandless, Patricia, et al.
Published: (1985)

Training Concerns for an Online Public Access Catalog.
by: Rockman, Ilene F., et al.
Published: (1987)

A Library User Survey: What Undergraduate Students Think of Services at the University of Memphis Libraries.
by: Rustomfram, Perveen, et al.
Published: (2000)

Optical Discs for Storage and Access in ARL Libraries. SPEC KIT 133.
by: Holibaugh, Ralph
Published: (1987)

Technology Task Force. OMS Public Services Study. Final Report.
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Effects of Library Instruction on University Students' Satisfaction with the Library: A Longitudinal Study.
by: Stamatoplos, Anthony, et al.
Published: (1998)

Tailoring a Journal Article Database to Local Needs: Planning and Management Issues.
by: Brudvig, Glenn L.
Published: (1991)

Evaluating the Single Service Point Using the Person-Environment-Occupation Model
by: Vaughan, K. T.
Published: (2020)

Library-Subsidized Unmediated Document Delivery.
by: Haslam, Michaelyn, et al.
Published: (2001)