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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1986
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED287496 |
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Table of Contents:
- Interlibrary Loan Time Study at I. D. Weeks Library, University of South Dakota. Sprules, Marcia L. Academic Libraries Electronic Mail Higher Education Interlibrary Loans Library Personnel Program Effectiveness User Needs (Information) User Satisfaction (Information) This report describes a study designed to improve the interlibrary loan service offered by the I. D. Weeks Library at the University of South Dakota (USD); the study which examined both the actual time elapsed in filling interlibrary loan requests and the causes for delays. An introduction to the problem is provided; the library staffing and interlibrary loan process are described; and related literature is reviewed. In addition, a brief discussion of the study methodology describes the tracking of a total of 253 interlibrary loan request forms submitted to the Interlibrary Loan office during April 1986. Study results indicate that 28% of the requests were completed in one week (7 days), 61% were completed in two weeks (14 days), and 76% were completed in four weeks (28 days). Factors beyond the control of the library staff caused a delay in the completion of 19 of the 39 requests not completed after 28 days. It is recommended that borrowing materials for local USD patrons be made a clear priority for interlibrary loan, that regular follow-up procedures be instituted, and that an additional half-time staff position be added. Study results are presented in ten tables and interlibrary loan request and time study forms are included. A 20-item bibliography is also provided. (KM)