Enregistré dans:
| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1987
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=ED288547 |
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Table des matières:
- Patron Survey. March 15 to April 15, 1987. Eichelberger, Susan Academic Libraries Higher Education Library Circulation Library Facilities Library Instruction Library Materials Library Services Online Catalogs Questionnaires Use Studies User Satisfaction (Information) Users (Information) This report describes a survey of 942 California State University, Northridge, (CSUN) library patrons conducted from March 15 through April 15, 1987. The survey was administered by student interviewers who approached patrons exiting the two CSUN libraries and asked them questions from the survey questionnaire. Survey findings are briefly summarized for the following areas: (1) patrons' purpose for entering the library; (2) bibliographic instruction; (3) library hours; (4) use of the online catalog; (5) loan period for graduate students; (6) copier service; (7) complaints; (8) library materials; (9) library services and facilities; (10) use of the library by non-CSUN people; (11) the worst thing about the library; and (12) the best thing about the library. Appendices, which make up three quarters of the document, include the survey questionnaire, responses to questions with unweighted and weighted frequencies, responses of CSUN students only to selected questions, comments on the worst thing about the library, comments on the best thing about the library, and comments and suggestions for improving the library. (KM)