The Role of Empathy in Managerial Communication.
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1988
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| _version_ | 1867181256164245505 |
|---|---|
| author | Johnson, Peggy |
| author_facet | Johnson, Peggy Johnson, Peggy |
| collection | Education Resources Information Center |
| contents | The Role of Empathy in Managerial Communication. Johnson, Peggy Communication Skills Communication (Thought Transfer) Empathy Intuition Leadership Qualities Library Administration Organizational Climate Organizational Communication Trust (Psychology) This paper begins with a discussion of the role of communication in the organizational setting in general and in libraries in particular. Four attributes of effective communicators and the responsibility of library managers to foster a communication climate manifesting these attributes are then examined: (1) trust, (2) empathy, (3) openness, and (4) intuition. Finally, leadership characteristics and the importance of communication skills for leaders are considered. (27 references) (MES) |
| format | Recurso educativo Open Access |
| id | eric_ED304151 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1988 |
| record_format | eric |
| spellingShingle | The Role of Empathy in Managerial Communication. Johnson, Peggy Communication Skills Communication (Thought Transfer) Empathy Intuition Leadership Qualities Library Administration Organizational Climate Organizational Communication Trust (Psychology) The Role of Empathy in Managerial Communication. Johnson, Peggy Communication Skills Communication (Thought Transfer) Empathy Intuition Leadership Qualities Library Administration Organizational Climate Organizational Communication Trust (Psychology) This paper begins with a discussion of the role of communication in the organizational setting in general and in libraries in particular. Four attributes of effective communicators and the responsibility of library managers to foster a communication climate manifesting these attributes are then examined: (1) trust, (2) empathy, (3) openness, and (4) intuition. Finally, leadership characteristics and the importance of communication skills for leaders are considered. (27 references) (MES) |
| title | The Role of Empathy in Managerial Communication. |
| topic | Communication Skills Communication (Thought Transfer) Empathy Intuition Leadership Qualities Library Administration Organizational Climate Organizational Communication Trust (Psychology) |
| url | https://eric.ed.gov/?id=ED304151 |