Imagen de Portada

Client/Service Provider Perceptions of Reference Service Outcomes in Academic Libraries: Effects of Feedback and Uncertainty.

Fuente: ERIC Institute of Education Sciences

Guardado en:

Detalles Bibliográficos
Autor principal:	Whitlatch, Jo Bell
Formato:	Recurso educativo Open Access
Lenguaje:	en
Publicado:	1988
Materias:	Academic Libraries Communication (Thought Transfer) Correlation Feedback Higher Education Library Personnel Library Research Library Services Library Surveys Models Questionnaires Reference Services Use Studies User Needs (Information)
Acceso en línea:	Acceder al recurso
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

San Jose State University Library Services: Results of the Spring 1980 Faculty and Student User Surveys.
por: Whitlatch, JoBell
Publicado: (1981)

Assessing Needs of Library Users with Disabilities.
por: Holt, Cynthia, et al.
Publicado: (1995)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Publicado: (1998)

Customer Expectations: Concepts and Reality for Academic Library Services.
por: Millson-Martula, Christopher, et al.
Publicado: (1995)

Tiered Reference Services: A Survey.
por: Coleman, Vicki, et al.
Publicado: (1997)

Library Services to Disabled Students: Outreach and Education.
por: Lenn, Katy
Publicado: (1996)

Total Quality Management and Servicing Users through Remote Access Technology.
por: DiMattia, Ernest A., Jr.
Publicado: (1993)

Faculty Awareness and Attitudes Toward Academic Library Reference Services: A Measure of Communication
por: Nelson, Jerold
Publicado: (1973)

The Educational Role and Services of Public Libraries in Indiana.
por: Fitzgibbons, Shirley, et al.
Publicado: (1988)

Staff Exchange in Reference Services.
por: Testi, Andrea R., et al.
Publicado: (1993)

Survey of Library Use, 1983/84.
Publicado: (1984)

The Library Information Desk: Needs Assessment and Service Alternatives. (Committee Report, Kent State University Library, Fall, 1986).
por: Gaylord, Mary, et al.
Publicado: (1986)

Telephone Directory Use in an Academic Library.
por: Ernest, Douglas J., et al.
Publicado: (1992)

Service Excellence Task Force Report.
Publicado: (1991)

Meeting the Realities of the 21st Century.
por: Feld, Paulette
Publicado: (1997)

A Survey of the Use of the Springfield Public Library.
por: Giles, Arlo, et al.
Publicado: (1971)

A Theoretical Model and Definition of the Reference Process.
por: Rettig, James
Publicado: (1978)

What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library
por: Ippoliti, Cinthya, et al.
Publicado: (2017)

An Analytical Survey of Chat Reference Services.
por: Francoeur, Stephen
Publicado: (2001)

Online Bibliographic Databases in South Central Pennsylvania: Current Status and Training Needs.
por: Townley, Charles
Publicado: (1980)

User Satisfaction and Service Transactions for a Reference Department in an Illinois Community College Learning Resources Center.
por: Cornish, Nancy M.
Publicado: (1991)

From the Other Side of the Reference Desk: A Focus Group Study.
por: Massey-Burzio, Virginia
Publicado: (1998)

Report of an Adult Patron Survey in a Sample of Illinois Public Libraries in Spring 1983 and Subject Index to Illinois Library Statistical Report, Nos. 1-12.
por: Goldhor, Herbert, et al.
Publicado: (1983)

Toddler Time: A Survey of Programs in Ohio's Public Libraries.
por: Kennedy, Josephine Anna
Publicado: (1994)

Scientists, Information Seeking, and Reference Services.
por: Von Seggern, Marilyn
Publicado: (1995)

Use of Nonprofessionals at Reference Desk.
por: Courtois, Martin P., et al.
Publicado: (1984)

Roles of the Head of Reference: From the 1990s to the 21st Century.
por: Nofsinger, Mary M., et al.
Publicado: (1994)

Customer Service in the Information Environment. Information Services Management Series.
por: St. Clair, Guy
Publicado: (1993)

Reference Service in Rural Public Libraries.
por: Vavrek, Bernard
Publicado: (1982)

Marketing Children's Services at the Central Library of Sacramento Public Library.
por: Hicks, Mary Frances
Publicado: (1987)

Fee-Based Services in Academic Libraries: Preliminary Results of a Survey.
por: Donnellan, Anne M., et al.
Publicado: (1983)

Library Use in the Science and Technology Libraries, Spring Semester, 1983. RB-83-2.
por: Curran, Linda T., et al.
Publicado: (1983)

Use Made of Technical Libraries.
por: Slater, Margaret, et al.
Publicado: (1969)

Reference Service Effectiveness.
por: Whitlatch, Jo Bell
Publicado: (1990)

Customer Service: Implications for Reference Practice.
por: Whitlatch, Jo Bell
Publicado: (1995)

Cooperative Programs between Schools and Public Libraries in Ohio.
por: Wolfe, Lynne
Publicado: (1990)

Report on the Library Survey of the Faculty.
por: Peters, Andrew
Publicado: (1982)

Library Use and Reference Service: A Regression Analysis.
por: Regazzi, John J., et al.
Publicado: (1976)

Use of the Reference Service in a Large Academic Library
por: Balay, Robert, et al.
Publicado: (1975)

Service at San Jose State University: Survey of Document Availability.
por: Whitlatch, Jo Bell, et al.
Publicado: (1978)