Cover Image

Client/Service Provider Perceptions of Reference Service Outcomes in Academic Libraries: Effects of Feedback and Uncertainty.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Whitlatch, Jo Bell
Format:	Recurso educativo Open Access
Language:	en
Published:	1988
Subjects:	Academic Libraries Communication (Thought Transfer) Correlation Feedback Higher Education Library Personnel Library Research Library Services Library Surveys Models Questionnaires Reference Services Use Studies User Needs (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

San Jose State University Library Services: Results of the Spring 1980 Faculty and Student User Surveys.
by: Whitlatch, JoBell
Published: (1981)

Assessing Needs of Library Users with Disabilities.
by: Holt, Cynthia, et al.
Published: (1995)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)

Customer Expectations: Concepts and Reality for Academic Library Services.
by: Millson-Martula, Christopher, et al.
Published: (1995)

Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)

Library Services to Disabled Students: Outreach and Education.
by: Lenn, Katy
Published: (1996)

Total Quality Management and Servicing Users through Remote Access Technology.
by: DiMattia, Ernest A., Jr.
Published: (1993)

Faculty Awareness and Attitudes Toward Academic Library Reference Services: A Measure of Communication
by: Nelson, Jerold
Published: (1973)

The Educational Role and Services of Public Libraries in Indiana.
by: Fitzgibbons, Shirley, et al.
Published: (1988)

Staff Exchange in Reference Services.
by: Testi, Andrea R., et al.
Published: (1993)

Survey of Library Use, 1983/84.
Published: (1984)

The Library Information Desk: Needs Assessment and Service Alternatives. (Committee Report, Kent State University Library, Fall, 1986).
by: Gaylord, Mary, et al.
Published: (1986)

Telephone Directory Use in an Academic Library.
by: Ernest, Douglas J., et al.
Published: (1992)

Service Excellence Task Force Report.
Published: (1991)

Meeting the Realities of the 21st Century.
by: Feld, Paulette
Published: (1997)

A Survey of the Use of the Springfield Public Library.
by: Giles, Arlo, et al.
Published: (1971)

A Theoretical Model and Definition of the Reference Process.
by: Rettig, James
Published: (1978)

What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library
by: Ippoliti, Cinthya, et al.
Published: (2017)

Online Bibliographic Databases in South Central Pennsylvania: Current Status and Training Needs.
by: Townley, Charles
Published: (1980)

An Analytical Survey of Chat Reference Services.
by: Francoeur, Stephen
Published: (2001)

User Satisfaction and Service Transactions for a Reference Department in an Illinois Community College Learning Resources Center.
by: Cornish, Nancy M.
Published: (1991)

From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)

Scientists, Information Seeking, and Reference Services.
by: Von Seggern, Marilyn
Published: (1995)

Toddler Time: A Survey of Programs in Ohio's Public Libraries.
by: Kennedy, Josephine Anna
Published: (1994)

Report of an Adult Patron Survey in a Sample of Illinois Public Libraries in Spring 1983 and Subject Index to Illinois Library Statistical Report, Nos. 1-12.
by: Goldhor, Herbert, et al.
Published: (1983)

Roles of the Head of Reference: From the 1990s to the 21st Century.
by: Nofsinger, Mary M., et al.
Published: (1994)

Use of Nonprofessionals at Reference Desk.
by: Courtois, Martin P., et al.
Published: (1984)

Customer Service in the Information Environment. Information Services Management Series.
by: St. Clair, Guy
Published: (1993)

Marketing Children's Services at the Central Library of Sacramento Public Library.
by: Hicks, Mary Frances
Published: (1987)

Reference Service in Rural Public Libraries.
by: Vavrek, Bernard
Published: (1982)

Fee-Based Services in Academic Libraries: Preliminary Results of a Survey.
by: Donnellan, Anne M., et al.
Published: (1983)

Library Use in the Science and Technology Libraries, Spring Semester, 1983. RB-83-2.
by: Curran, Linda T., et al.
Published: (1983)

Use Made of Technical Libraries.
by: Slater, Margaret, et al.
Published: (1969)

Reference Service Effectiveness.
by: Whitlatch, Jo Bell
Published: (1990)

Customer Service: Implications for Reference Practice.
by: Whitlatch, Jo Bell
Published: (1995)

Cooperative Programs between Schools and Public Libraries in Ohio.
by: Wolfe, Lynne
Published: (1990)

Report on the Library Survey of the Faculty.
by: Peters, Andrew
Published: (1982)

Communication Theory's Role in the Reference Interview.
by: Glogoff, Stuart
Published: (1983)

Library Use and Reference Service: A Regression Analysis.
by: Regazzi, John J., et al.
Published: (1976)

Analysis of Reference Service at the Cleveland Law Library, April-September 1995.
by: Kozlowski, Ken
Published: (1995)