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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1979
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED310775 |
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Table of Contents:
- Public Library Information and Referral Project: Phase I, Survey. Childers, Thomas Community Information Services Delivery Systems Information Dissemination Library Services Library Surveys National Surveys Needs Assessment Outreach Programs Public Libraries Reference Services Referral This study was the first phase of a multiple phase project to generate knowledge about the creation and rapid growth of information and referral (I&R) services in public libraries in the United States in the late 1960s and the 1970s. I&R service is defined as facilitating the link between a person with a need and the resources outside a library to meet that need. The study was implemented by administering two surveys. The nationwide survey polled one-twelfth of U.S. libraries about the extent of I&R services provided; sources of I&R innovation; and administrative factors. The focused survey polled all public libraries that provided I&R services about the background of I&R; sources of I&R innovation; I&R services offered; service delivery and administration; and evaluation of I&R services. The response rates of the two surveys were 43% and 66%, respectively. Analyses were based mainly on descriptive statistics. Following an executive summary, eight chapters provide: (1) an overview of I&R in public libraries; (2) a description of the two surveys and the response to them; (3) a discussion of the types of I&R services provided by the participating libraries; (4) a more detailed examination of the I&R services delivered in the libraries studied; (5) a description of the delivery systems used for I&R services; (6) an examination of various facets of the management of I&R services; (7) a discussion of the findings of the study and recommendations; and (8) a description of a half-day symposium on public library I&R that was delivered at the 1979 American Library Association conference in June 1979. Questionnaires and data from the two surveys are appended. (6 references) (SD)