Cover Image

Customer Service Training for Public Services Staff at Temple University's Central Library System.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Arthur, Gwen
Format:	Recurso educativo Open Access
Language:	en
Published:	1990
Subjects:	College Libraries Higher Education Interpersonal Communication Interpersonal Competence Library Personnel Library Services Staff Development User Satisfaction (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Mapping Your Digital Community in Five Steps
by: Huwe, Terence K.
Published: (2010)

Staff Management in Library and Information Work. Third Edition.
by: Jordan, Peter, et al.
Published: (1995)

Preparing Academic and Research Library Staff for the 1990's and Beyond.
by: Jurow, Susan
Published: (1992)

Communicating Professionally. A How-To-Do-It Manual for Library Applications. How-To-Do-It Manuals for Librarians, Number 58. Second Edition.
by: Ross, Catherine Sheldrick, et al.
Published: (1998)

Get Your Reference Staff on the STAR Track.
by: Isenstein, Laura J.
Published: (1992)

Make 'Em Smile: 10 Essentials for Successful Customer Service.
by: Todaro, Julie Beth
Published: (1995)

Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
by: Rubin, Rhea Joyce
Published: (1990)

Service to International Users: The Case of a Brazilian Biologist.
by: Osborne, Nancy Seale, et al.
Published: (1992)

Are You Being Served? Designing the Customer Service Curriculum
by: Ippoliti, Cinthya
Published: (2014)

The Role of an Academic Librarian in the Information Age.
by: Holladay, Janice W.
Published: (1982)

Using Active Listening to Deal with Patron Problems.
by: Smith, Nathan M., et al.
Published: (1991)

Online Searching in the Reference Room.
by: Bonta, Bruce D.
Published: (1983)

Research: The Implications for Professional Practice.
Published: (1990)

Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview.
by: Markham, Marilyn J., et al.
Published: (1983)

Library-Wide Staff Orientation and Public Services Training. Report of the Task Force.
by: Arthur, Gwen, et al.
Published: (1988)

Pop-up Library at the University of Birmingham: Extending the Reach of an Academic Library by Taking "The Library" to the Students
by: Barnett, James, et al.
Published: (2016)

Highline Community College Outcomes: Student Abilities across the Curriculum and within Departments.
Published: (1994)

Updating Library Reference Services through Training for Interpersonal Competence
by: Holland, Barron
Published: (1978)

Building Relationships through a Digital Branch Library: Finding the Community in Community College Library Websites
by: Pampaloni, Andrea M., et al.
Published: (2014)

Factors That Influence Reference Success: What Makes Questioners Willing to Return?
by: Durrance, Joan C.
Published: (1995)

The Misguided Saint Bernard
by: Kashman, Margery D.
Published: (2004)

Academic Reference Librarians: Under the Microscope.
by: Kong, Leslie M.
Published: (1996)

Vendor/Library Collaboration: An Opportunity for Sharing
by: Marks, Kenneth E.
Published: (2005)

Reference Service: A Field with a View.
by: McCann, Linda, et al.
Published: (1999)

Symbolic Interactionism and Library Research: Using a Qualitative Methodology To Understand Library Interchange.
by: Fidishun, Dolores
Published: (2002)

Showing You Care: Suggestions for School Library Relationships
by: Smith, Nichole L.
Published: (2012)

Librarian/Faculty Interaction at Nine New England Colleges.
by: Dilmore, Donald H.
Published: (1996)

Continuing Education for Public Library Staff: Valued Competencies and Preferred Delivery Format
by: Moen, Mary H., et al.
Published: (2020)

Industrial Information Service Managers: Expectations of, and Support of, the Educational Process.
by: Tchobanoff, James B., et al.
Published: (1993)

Cultural Intelligence: Ability to Adapt to New Cultural Settings
by: Villagran, Michele A. L.
Published: (2018)

Trends Affecting the Roles of Reference Librarians.
by: Dawson, Alma, et al.
Published: (1996)

A Matter of Focus: Reference Services for Older Adults.
by: Van Fleet, Connie
Published: (1995)

Interpersonal Relations in Libraries: A Seminar Experiment.
by: DeHart, Florence E.
Published: (1975)

Using a World Café to Explore New Spaces and New Models for Front Line Services: A Case Study from the Irish University Library Sector
by: Fallon, Helen, et al.
Published: (2016)

Report on the Progress of the CLS Staff Orientation and Training Program and Recommendations for the Future.
by: Arthur, Gwen, et al.
Published: (1989)

Assessment Design for Academic Libraries: Measuring Patron and Employee Satisfaction with Services and Operations.
by: Littlejohn, Nancy, et al.
Published: (1994)

Teaching the Reference Interview
by: Jennerich, Edward J., et al.
Published: (1976)

Emotional Intelligence in Library Disaster Response Assistance Teams: Which Competencies Emerged?
by: Wilkinson, Frances C.
Published: (2015)

Planning for Library Services to People with Disabilities. ASCLA Changing Horizons Series.
by: Rubin, Rhea Joyce
Published: (2001)

College of the Canyons Library Services Student Evaluation Survey, Spring 2001. Report.
by: Dixon, P. Scott, et al.
Published: (2001)