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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED375831 |
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Table of Contents:
- Reference Services in Wisconsin Libraries: Focus Group Summary. Bulletin No. 94382. Drew, Sally J. Academic Libraries Adult Students Higher Education Interlibrary Loans Librarians Library Services Problems Public Libraries Reference Services State Programs Surveys User Needs (Information) User Satisfaction (Information) To determine if further library-services issues require more study and whether further initiatives should be undertaken, the Division for Library Services of the Wisconsin Department of Public Instruction conducted a focus-group study. Nineteen library directors from small public libraries took part. Eight services librarians or directors from medium-sized libraries and 39 reference, interlibrary loan, or academic librarians from larger system resource, academic, and state-level libraries also participated. In general, participants indicated that the need for reference services for adult students is growing. Some areas were identified in which it was difficult to fill requests locally, and participants acknowledged that they lacked the time required to respond to requests and problems in a timely manner. Participants welcomed the focus-group opportunity and the chance to explore problem issues. One table summarizes participant characteristics. (SLD)