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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=ED376764 |
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Table of Contents:
- Utilizing Multiple Measures To Assess Student Satisfaction. Kelley, Larry H. Attitude Measures College Graduates College Students Educational Environment Educational Experience Graduate Surveys Higher Education Institutional Evaluation Private Colleges Satisfaction Small Colleges Student Attitudes Student Personnel Services Virginia Wesleyan College, a small liberal arts college, recently conducted four major student satisfaction assessment projects. In particular, the institution wanted to know how students evaluated their educational experiences and how they evaluated college programs and services. The assessment projects, conducted during the 1991-92 and 1992-93 academic years included graduate follow-up surveys, non-returning student surveys, assessment of the college environment by an external team of consultants, and administration of the College Student Experiences Questionnaire. Results indicated that students, non-returning students, and graduates were generally satisfied with their educational experiences and with programs and services at the college. However, findings also revealed several areas of dissatisfaction. The graduate follow-up survey indicated that students were dissatisfied with registration processes, computer availability, library services, rules and regulations, career planning and placement services, food quality, the freshman seminar, cost of attending the college, and lack of financial aid resources. The evaluation by the external team which interviewed students found that students valued the small, caring atmosphere of the campus but were dissatisfied with the cost of attending, rules and regulations, communication with the administration, and other quality of life issues. Includes seven tables. (JB)